[tim]

Hello – I just wanted to check that you’re still looking into this for me?

Thank you.

[tim]

Hello, I’ve managed to trace the issue back to Events Ticket Plus. To start with I cloned the website onto an alternative host that i know woocommerce works on. Then deactivated everything other than wordpress and woocommerce. Then I created a test product (with stock) when I went through the checkout the stock number reduced. Then I added back in the events calender – paid for the item again and the stock reduced. Then I added back in Event Tickets and the Stock Number reduced when placing an order.

The second I reactivated Events ticket plus the stock stopped decreasing when the product was ordered. So this would lead me to believe something within Events ticket plus is creating the issue.

for each stage I checked out using Paypal Standard.

Thank you,

Kirk.

[tim]

This reply is private.

[tim]

Thanks again for getting in touch. I’ve set up woocommerce on a different server I have access to, with the same paypal settings and it works. So im now thinking it is the host/server settings. I’m going to get in touch with the host and see what they say. Thanks again for all of your help, I will keep you updated incase this happens to someone else.

[tim]

Hello George – Thank you for the responses, i appreciate you looking into this and pointing in in the right direction.

I’m not testing Locally, fsockopen is enabled. I have added Paypal API. My hosting doesn’t have a firewall option. I’e enabled logging. I’ve added the Paypal notification URL.

It just frustrating, as the order does complete and the payment comes through (which would imply some level of communication between Paypal and the website). Its almost as if its just missing a step.

The only step I am unable to do/try on the list you linked to is set up a Payment Data Transfer (PDT) and get the identity token. As to do this you need to set up “auto return” and as the Paypal address used also takes payments from another website. So obviously cant return these orders to an incorrect website.

I cant think how to progress this further and am tempted to look into the other payment gateways your plugin supports to see if I have any better results.

Thanks again.

[tim]

Thank you!

[tim]

…

[tim]

As you can see on the following screenshot the order completed ok.

[tim]

Hello George, no nothing improves when the website is in the “troubleshooting mode” See attached images.

[tim]

I have also tried deactivating all plugins and reverting to the default theme, which doesn’t help.

[tim]

Hello George, Thank you for the reply. I have updated to 4.3.1 and tested with Paypal Standard and still getting the same issue. I’ve attached screenshots. And also a screenshot of the order on the orders page (to show its completing ok, they are set to complete automatically)

[Author]

Posts