Ticket Stock Not Reducing

[tim]

This reply is private.

[tim]

Hello, I’ve managed to trace the issue back to Events Ticket Plus. To start with I cloned the website onto an alternative host that i know woocommerce works on. Then deactivated everything other than wordpress and woocommerce. Then I created a test product (with stock) when I went through the checkout the stock number reduced. Then I added back in the events calender – paid for the item again and the stock reduced. Then I added back in Event Tickets and the Stock Number reduced when placing an order.

The second I reactivated Events ticket plus the stock stopped decreasing when the product was ordered. So this would lead me to believe something within Events ticket plus is creating the issue.

for each stage I checked out using Paypal Standard.

Thank you,

Kirk.

[tim]

Hello – I just wanted to check that you’re still looking into this for me?

Thank you.

[George]

Hi Tim,

Thanks for your testing and patience here. Our support times are during the workweek, so I appreciate your patience over the weekend.

Your findings are interesting and I’m escalating this issue so that I can work with a developer on our team and try to validate your claims / reproduce them.

Sit tight, I assure you I will update this thread with news about this process as news arises — stay tuned!

Sincerely,
George

[George]

Hi Tim,

I am sorry for the slow pace here but just wanted to let you know we’re still looking into this, and this issue is not ignored. Thank you for your patience!

— George

[George]

Hey Tim,

Earlier you mentioned that you have your site to “Complete” orders automatically.

If you disable this feature, so that orders do NOT complete automatically, does anything improve with your issues here?

It seems like there may be a delay on PayPal’s site here, and it is possible that the auto-completion is completing orders before they PayPal payments is actually successfully processed — which, by the way, it does fortunately appear that successful payments are being made, as evidenced by your payment debug logs (which we appreciate you sharing!)

Let us know what you find by disabling any “auto-completion” functions.

Thank you,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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