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Thanks for the tip on setting. That indeed was the cause of this most recent problem. At least for new recurring events entered into the calendar. Thanks for your help.
*However, as Cliff highlighted, it is an unsupported license and that is
because it was issued via our non-profit program. While we’re delighted to
offer non-profits such as yours access to our premium plugins, our
resources are not unlimited and so we cannot commit to additionally
providing premium technical support for software issued under that program.
I hope that’s understandable.*It’s understandable and it’s fair. We’re happy to pay for support if it’s
not included with the non-profit license.*I can’t find the !Test event you created on your website and of course you
may have removed it after performing the test. Can you link me to a live
example of an existing event on your site that can be used to demonstrate
the problem?*There is a recurring event called !TEST starting on August 1 and continuing
until Sept. 26:*[image: Inline image 1]*
*So: you visit month view, then navigate to list view and page backwards
and forwards again and some instances are missing – that’s how it appears
in your screencast, at least – yet I cannot replicate the same issue
locally.*Go to the calendar. Select List view. Select Events from August 1, then
scroll through until you see all the recurring events. On my screen only
the first one appears.Question for you: if I uninstall all the Modern Tribe plugins and reinstall
latest versions, will it find existing events in the database, or will I
lose everything? Would that eliminate potential sources of the problem?Is there a way to export the event data and re-import to re-establish the
event tables from scratch?P.S. I have repaired and optimized my wordpress database with WP-DBManager with no issued indicated. If you believe that this is just a problem with my site/database, I suppose I can install it on another site and switch my license over to that site, but that’s a lot of work considering you have already detected an anomaly with the List function.
Could you please let me know how we can resolve this?
*I replicated the issue but only for the first instance not showing up in
List View, which sounds like the opposite of your experience. Please share
your thoughts about this.*Here ate my thoughts:
I’m not sure why the comment about Community Calendar–it doesn’t expire
until June 13.As for the ECP subscription, I first reported this bug on March 7. When did
my support subscription expire? I didn’t get a notice..[image: Inline image 3]
I have documented the bug. You have also found an instance of the bug. I
don’t know every possible variation or sequence of actions that might
exhibit the bug or how many different variations of the bug there are. It
seems to me that finding that out is your job, not mine. What I would like
to know is..1. Are you going to submit this as a bug and get it fixed?
2. How long will it take? My website is broken because I cannot export
events properl.
3. If you still don’t believe me can we get on the phone together to sort
this?
4. If no to 3, who do I call to escalate this?Cliff, I’m getting a little frustrated. Your video doesn’t match the use case I described. The problem occurs if you set the end date to never or to a finite date. I sent you a video showing the behavior and I gave you specific instructions on how to replicate it.
How can we escalate this problem?
Hi Cliff, I’m afraid your video doesn’t follow my use case exactly. I don’t
know why you are having trouble seeing my video. It’s High Def and looks
great on my screen. In any case, please follow this use case EXACTLY to see
the defective behavior:1. Enter a new recurring weekly event starting today.
2. Set the end date to Never or a date several months in the future.
3. Publish it.
4. (And here is the critical part) Go to the calendar page and BEFORE DOING
ANYTHING ELSE, click on the List view option:[image: Inline image 1]
This will bring up the events for the current day in detail. Now scroll
through all the dates in list view mode using the Next Events link at the
bottom of the page and see if you find all the new recurring events.[image: Inline image 2]
This is the use case that is dropping events on the screen, and it also
causes exports using The Events Calendar Newsletter plugin to skip events
because it uses the List View functionality.Hi Cliff, I set the UTC offset as you suggested (-7), but no affect.
I’m afraid your video doesn’t follow my use case exactly. I don’t know why you are having trouble seeing my video. It’s High Def and looks great on my screen. In any case, please follow this use case EXACTLY to see the defective behavior:
1. Enter a new recurring weekly event starting today.
2. Set the end date to Never or a date several months in the future.
3. Publish it.
4. (And here is the critical part) Go to the calendar page and BEFORE DOING ANYTHING ELSE, click on the List view option:Inline image 1
This will bring up the events for the current day in detail. Now scroll through all the dates in list view mode using the Next Events link at the bottom of the page and see if you find all the new recurring events.
Inline image 2
This is the use case that is dropping events on the screen, and it also causes exports using The Events Calendar Newsletter plugin to skip events because it uses the List View functionality.
Thanks
GeneI also notice that when you have a recurring event open at the detail level there is a |Recurring Event (see all) link. When you click it, you don’t see all the recurring events, but just a small subset.
Thanks George. Much better! Not a big deal, but I notice that, at least in
Feb. on my calendar, the export starts with the first day show on the
calendar (Jan. 30) and ends with the second to last day shown (Mar. 4).
Just a little unexpected, but maybe needs to work that way. Thanks again
