Forum Replies Created
-
Posts
-
Awesome thanks.
I changed hold stock to 120 minutes and will test.
the debug log has been on. Is there something I should look for?
I’m tempted to switch to PayPal pro or EDD but I’ll need to justify the extra cost first.
The stock was hold for 60 minutes. That’s not the issue. The issue is that the stock is increasing.
After reading https://docs.woothemes.com/document/paypal-standard/#section-9 and confirming everything is properly set up and reading this: https://github.com/woothemes/woocommerce/issues/782
I’m assuming the wootickets plugin has been thoroughly tested and since you are not able to replicate the issue.. I’m wondering if there’s a correlation between everyone that has reported this issue.
1. in the default setup of woocommerce.. paypal is the payment gateway, using IPN, the tickets are virtual products with inventory management.
2. The paypal IPN is not reporting back to woocommerce correctly. Even with PayPal Identity Token, the api credentials, and fsock enabled.
3. some possible issues may be a glitch in the way woocommerce handles inventory which adds an item, when tickets sell quickly there’s a glitch or overload on the server, and/or a cache blocking paypal from reporting the sale.
4. So far after enabling PDT payment I have had zero issues. However I am not able to recreate the amount of traffic that may cause the glitch.
I’m going to contact my host and see if they can help me troubleshoot the issue. I would like to help “solve” this issue. So perhaps the documentation can be changed to prevent this from happening to others.
The email addresses for PayPal Email and Receiver Email are the same manage stock is on.
I have seen this issue in the forums a lot but no solutions.
I enabled the Payment Data Transfer (PDT) instead of IPN. and I’m going to test some more.
it is my understanding that WooCommerce will auto-complete paid orders that contain only virtual-downloadable products, but won’t auto-complete other orders. Is that correct?
Right so if WooCommerce waits for a confirmation from Paypal in order to reduce stock, the stock should stay the same not increase.
Any idea why the stock is increasing?
I did a test again today on the development sandbox site but the stock adjusted this time right away.
I looked over orders from before.
All of them say.. Order status changed from Processing to Completed.
Only some of them have notes that also say stock has been decreased.
The order notes that do have stock decreasing also have a PayPal IPN message.
I think I know but need to confirm.
When is the stock changed?
I’m also wondering if an order is canceled is the stock reduced?For orders that do not get tickets or not showing up in the attendees, what do the notes say in the order? Does Paypal send the completed payment note?
The orders are resolved no problem. the issue is that the inventory goes up (aka increases stock). which allows folks to buy beyond the capacity of our venue. The stock is not just staying at the original amount.
I am not 100% sure that switching off virtual products worked either. it is my understanding that WooCommerce will auto-complete paid orders that contain only virtual-downloadable products, but won’t auto-complete other orders. that should affect inventory correct?
