Ted Bailey

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  • Ted Bailey
    Participant

    Not sure if this will help. We can confirm inability to import from EB now as well. Doesn’t seem consistent though. We had to RE-AUTH w/ EB via the EVENT SETTINGS EB TAB (even though no keys had changed), then the import EB event function worked again as before.

    We’ve written our own meta data function to auto import by event ID and circumnavigate the manual import issue, for the moment, at least until the EB extension is fixed.

    That said, RE-AUTH just prior to publishing seemed to have NO effect on publishing TO EB.

    Ted Bailey
    Participant

    George,
    Thanks for the update. Glad to hear its not isolated and has been duplicated, but sad that its on one of three sites we’re trying to launch in short order.

    Alas no, while we DO have several sites w/ Event Calendar & Pro, this is the 1st foray into EventBright. I’d have to check, but I’m pretty sure the others we tied into WooTix and/or HealCode.

    I might be able to spin up another site this weekend to test either the same or a different server and an alternate EB account.

    Ted Bailey
    Participant

    Ok George…
    I’ll cancel my curse upon you and your entire bloodline 🙂

    That said, as for checking conflicts, I first disabled our core & child theme and activated 20-15… no go. Then while still in 20-15, I disabled ALL plugins (including Event Calendar Pro) Except for Event Calendar and EventBright Tickets… still no go.

    Can successfully import an event created IN Eventbright, so that would suggest syncing communication is auth’d and working.

    DEBUG is not flagging any errors, nor is server log for site…

    Ted Bailey
    Participant

    Thanks George, but REALLY?!?!?!?

    This seems all kinds of misleading, especially learning this AFTER purchasing an agency license…

    If you are correct, then WHY does your OWN site say this…

    “With Eventbrite Tickets, you’re in control of your event and your tickets… Events are created on your WordPress site and in your account on Eventbrite.com… You can also import events directly from your Eventbrite.com account into your WordPress site.”

    From a pre-sales perspective, this certainly suggests strongly that I can do exactly what I’m trying to do (create events in WP & publish to EB) AS WELL AS import events from EB.

    AND the Plug-in screen inside WP say this…

    “Register this event with eventbrite.com? Yes / No”
    &
    “Publish this post to create the Event with Eventbrite.com

    When you publish this post, an event will be created for you at Eventbrite. Before you publish, you can choose whether this event will save as a draft or live event using the Eventbrite status below.”

    From a Post-sale perspective it ALSO indicates that I can do what I’m asking about, so either I’m not explaining the situation correctly (this is a single event not a recurring event), you’re misunderstanding the issue, MT is misrepresenting the product, or the product isn’t working as it should.

    I’ve already talked to support at EB and they suggest the fault is in the plugin and to contact MT.

    …so what’s the deal?

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