[djrs]

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[djrs]

Could you let me know how you’d like a full database dump of the site? Do you have any good steps for completing that?

Either way it seems like somehow the entire section that displays the event ticket quantity and buy button disappears on the date of the event. Specifically I think it’s either ‘tribe_events_inside_cost’, or ‘tribe_tickets_buy_button’ that’s causing the issue.

[djrs]

Hi Andras,

Thanks for trying to give us a hand here.

When the tickets are set up please check under the advanced tab what is the End Sale date and whether based on that the ticket should still be on sale or not.

I’ve checked this and we’re using the default end-sale timing which is the same time as the end of the event.

I see that you are in the LA timezone which is -8 hours from UTC. Sometimes we have timezone issues, so please also check if maybe the tickets are disappearing exactly 8 hours before the event starts even if the sale date / time is the same as the event start date.

To give you an example on this latter:

Event starts at 9pm
ticket sale ends at 9pm
tickets disappear at 1pm
This can indicate a timezone interference.

It doesn’t look like this is the case.
We took a look at our event for today at 9:15PM (Pacific or America/Los_Angeles, depending on how you want to label it). The List view of events lost its button well before the UTC offset for this timezone (which if I recall correctly is 7 or 8 hours depending on DST).

see:

Please also let me know what is your timezone setting under Events > Settings > General tab. Is it set to ‘local’ or ‘sitewide’?

It’s currently set to “use the local timezones for each event”.

I’ve tried switching it over to “sitewide” and the problem persists.

It seems as though the logic for the event list view that’s deciding whether to show the Buy Now and Sold Out button/label is relying on only the date instead of date+time.

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