[digitangle]

Hi Kelly,

It’s kind of intermittent now…
It publishes, although, now I do get the error message:

Error

An error occurred while contacting Eventbrite. Please review your information and try again.
Error: name lookup timed out

I think the answer is to completely simplify that page and keep it relatively short with no shortcodes, and move additional information to different page(s).

I’ll disappear for a while while I negotiate that with the client.
Thanks for your help!
You can close this ticket if you like – I guess it’s a limit enforced by eventbrite rather than a bug with your plugin.
Cheers,

Kat

[digitangle]

I think I’ve figured it out –
Is there a limit to the amount of text allowed in the content area?

[digitangle]

I’m using shortcodes within the event details – just tried it with those completely stripped out. Same result…

[digitangle]

Hi Kelly,

I’ve tried adding a new event, and it creates one nicely, and publishes it to Eventbrite, but as soon as I click to edit, I get the following message:

Fatal error: Uncaught exception ‘TribeEventsPostException’ with message ‘An error occurred while contacting Eventbrite. Please review your information and try again.Error: name lookup timed out’ in /var/www/katrina/data/www/websitename.co.uk/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/eventbrite-api.class.php:76 Stack trace: #0 /var/www/katrina/data/www/websitename.co.uk/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/tribe-eventbrite.class.php(1414): EventbriteAPI->sendEventbriteRequest(‘event_get’, ‘id=8748744731’, false, ”) #1 /var/www/katrina/data/www/websitename.co.uk/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/tribe-eventbrite.class.php(1679): Event_Tickets_PRO->sendEventBriteRequest(‘event_get’, ‘id=8748744731’, 2350) #2 [internal function]: Event_Tickets_PRO->eventEditMessage(”) #3 /var/www/katrina/data/www/websitename.co.uk/wp-includes/plugin.php(406): call_user_func_array(Array, Array) #4 /var/www/katrina/data/www/websitename.co.uk/wp- in /var/www/katrina/data/www/websitename.co.uk/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/eventbrite-api.class.php on line 76

I’ve tried it in Twenty Twelve (same result), and the only plugins that I have installed at the moment are:
Akismet
Cute Slider WP
Revolution Slider
The Events Calendar
The Events Calendar: Eventbrite Tickets
The Events Calendar PRO
WordPress SEO (Yoast)

So I tried it with everything apart from the 3 Event Calendar plugins.
It posted an update to the test event (great!).

The added them all back in one by one, and it worked fine.
But I created a new event with Yoast disabled (what I thought was the conflicting plugin), and it gave the following error:

Array ( [headers] => Array ( [cache-control] => no-cache [connection] => close [content-type] => text/html ) [body] =>

And this within the admin on that event page:

Error

An error occurred while contacting Eventbrite. Please review your information and try again.
Status: 400

So I tried the whole thing again – Default theme, and everything off apart from the event calendar plugins, and I can’t publish the new event with full details.

I noticed the title for the event had a colon, so I’ve tried creating a new one without any special characters (just a short two word title). That didn’t make a difference.

So it can’t be the plugins (which are pretty standard anyway) or the theme… I’ve enabled DOM scripting on the server (noticed that helped someone with a similar problem). Is there anything else on the server that could be conflicting/missing? I’m using Ubuntu 10.04 Apache x64

Thanks,

Kat

[digitangle]

Hi Kelly,

Re-connecting the Eventbrite API through the profile page has definitely changed something – because the event that I originally posted, looks to have been pulled back in as a draft (now a duplicate of the original). And the original event page in WordPress now has the ticket details. (Hooray!)

But when I click to view the new import, I get the following error message:

Fatal error: Uncaught exception ‘TribeEventsPostException’ with message ‘An error occurred while contacting Eventbrite. Please review your information and try again.Error: name lookup timed out’ in /var/www/katrina/data/www/websiteaddress.co.uk/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/eventbrite-api.class.php:76 Stack trace: #0 /var/www/katrina/data/www/websiteaddress.co.uk/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/tribe-eventbrite.class.php(1414): EventbriteAPI->sendEventbriteRequest(‘event_get’, ‘id=8698201555’, false, ”) #1 /var/www/katrina/data/www/websiteaddress/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/tribe-eventbrite.class.php(1679): Event_Tickets_PRO->sendEventBriteRequest(‘event_get’, ‘id=8698201555’, 2328) #2 [internal function]: Event_Tickets_PRO->eventEditMessage(”) #3 /var/www/katrina/data/www/websiteaddress.co.uk/wp-includes/plugin.php(406): call_user_func_array(Array, Array) #4 /var/www/katrina/data/www/websiteaddress.co.uk/wp- in /var/www/katrina/data/www/websiteaddress.co.uk/wp-content/plugins/the-events-calendar-eventbrite-tickets/lib/eventbrite-api.class.php on line 76

And when I save changes to the original post, I still get the blank screen.

The name is just a standard two word name, no funny characters.
Or do you think it’s because it’s now a duplicate?

Thanks for your help Kelly!

Kat

[digitangle]

Hi Kelly,

Thanks for getting back to me –
I saw those before posting, I did think rocketpop’s situation was very similar, so I edited the name and re-posted the event, this is when the magic happened, and the event was created in Eventbrite, but I’m afraid it didn’t last. I can’t add more tickets or update unless I untick the option to sync with Eventbrite.
There were no apostrophe in the name though.
I’ll try reconnecting… I have a feeling this might work because I installed before the domain had propagated.
I’ll let you know how I get on,

Cheers,
Kat

[digitangle]

Ah, thanks Barry! 🙂

[digitangle]

I get this message too:

Error

An error occurred while contacting Eventbrite. Please review your information and try again.
Error: name lookup timed out

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