[Andrea]

Hi Courtney,

Thank you for your response.
I’ve place the code snippet into functions.php and it is working perfectly in both symbols that I had wrong.

I send you the screenshot.

Thank you!

[Andrea]

Thanks!

[Andrea]

Hi Jennifer,

The last update of woocommerce just asked me to update the database of the test site and after updating it the event that had the error of “27 available tickets / -2 tickets available” has changed to “Out Stock”. I would like to believe that this change has fixed the issue that we had… or what do you think?

[Andrea]

Hi Jennifer,

What do you think if I give you access to admin the testing website? Can you give me your email to send the user and password?

All our events are the same, just change the date and place. In the real site we have a payment method of Conekta Plugin called “Oxxo Cash”, where if the money is not deposited the ticket is automatically canceled in 24 hours and maybe that could cause a problem in the stock.

I’ll enabling WP_DEBUG and sharing the system info between today and tomorrow.

Thank for you support,

[Andrea]

Hi Jennifer,

– We are not manually adjusting the stock and/or deleting the attendee after a cancelled order.
– How can I try to reproduce the error? Setting 25 tickets and buying them all? Because this error happens in 1 / 9 events so I’m not sure what can I do to reproduce it.

I’ve attach the screenshot.

[Andrea]

Hi Jennifer,

I send you the screen shot. All our events have the same configuration, we never use Global Stock, and always set 25 tickets per event. And yes, this happening on certain events after all tickets have been sold. I think this problem happens in 1 of 9 events.

I’ve shared my system information with you, just consider this is a website clone for testing thats mean the license key is invalid. I can shared the system information of the real site if you thinks is necesary but not desactivate all the plugins and theme.

Thank for you support,

[Andrea]

Hi Jennifer,

Yes, this is only happening on certain events and we are not using recurring events because even when we repeat some events this is not planned and we don’t use the same location.

We follow your testing recomendation and disable the theme and other plugins but the problem keeps happening. We made a clone of our website, you can see the issue here: http://conekta.woo-joo.com/boleto/atardecer-ensenada/

You will see there is 27 tickets avaible but when you pick one ticket the numer change to -1 and says 0 tickets avaiable.

As a note, we repeat some events and that makes some names repeats on products list. I’ve attach an image just in case it has relevance.

[Author]

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