[Callie Minton]

Hey Hunter,

I just spun up our test server again and I did everything AGAIN to test for conflicts. With the default 2014 theme it will break the comments message too – screenshot below – so still nothing revealed there either. I even disabled Woocommerce to test to see if that makes a difference.

I’m not getting ANY messages the tickets will display though when sales are active. I’m attaching screen shots I took today with the web inspector open to see if that helps allude to whats going on. I appreciate the assistance as its driving me crazy trying to figure out where this is breaking.

Callie

[Callie Minton]

Hey Hunter,

Right now the tickets are moved to after the meta so when tickets are available to purchase the tickets will show fine. But:
If they aren’t yet available – no message.
If the end of sale date has passed – no message.

So there isn’t much to do to replicate. An event will be active BUT the sales cut off date has expired there is no “Tickets are no longer available” message which has my client being bombarded about tickets that just aren’t available.

I’ve attached screenshots of the dates for the ticket sales for a particular event so you can see it has passed but the event date has not.

Let me know if you need any more info.

[Callie Minton]

Cliff,

After further investigation this is not the shortcode after all. I will open a separate ticket for the issue I have found.

Callie

[Callie Minton]

Hi Cliff,

Sorry for the delay in my reply to you but I wanted to double check and verify it wasn’t either the Category or Venue. It is not venue or category specific at all. It is multiple events in multiple categories at multiple venues!

Callie

[Author]

Posts