[Douglas]

System Information. AKA SYSTEM DUMP

The details of your calendar plugin and settings is often needed for you or our staff to help troubleshoot an issue. We may ask you to share this information if you ask for support. If you post in one of our premium forums, please copy and paste this information into the System Information field and it will help us help you faster!

[Douglas]

I give up.

[Douglas]

Please refer to this reply on another thread and you might begin to understand why I am so frustrated.

Facebook has contacted me about a new event product

I am absolutely tired of having to jump through your hoops to get support for this issue with no other option.

[Douglas]

Msql data base dump….asked and answered to you…. Please refer to my response when you first asked this today.

I appear to have you upset, and combative about this now.. I am not going to keepdoingthesame thing over and over again and expect different results.. Perhaps someone else needs to step in and take this issue over.

[Douglas]

George the only person missing the target is you. I took and installed WordPress, jetpack, theeventcalander, pro, community, filter bar and using the 2016 theme added that list of Facebook page IDS. Turned on auto import every hour to pending.

I can recreate it. I have offered you the test server I created for your use as it used for nothing else but this test. I understand you have a strick policy.

However you can not fix it if you can not recreate it..

So you have instructions to recreate it… Anyone else following this want to try those instruction and verify the issue?

You are not reading correctly. A system or settings dump per your published instructions, is not a database dump.

[Douglas]

George, I am and will not compete with you here intellectually. The mere fact that you are trying prove my opinion and actions wrong, speaks volumes about your product and customer service.

Obviously, the “Updates” I was referring to, we’re not released updates. It was updates to the issue in the thread. Thank you for explaining that this has been a bug for over a year., That then means that you sold me a product that claimed to do something that was in fact broken. Customer is now even more upset. You may want to reconsider your refund comment.

This is not the first time that this has happened to me here.

I was really excited when I found this product. I jumped in with both feet and have participated, even considered the last offer to join the team and help with support.

Closing threads is done when there is a resolution or no one is longer interested in working on or following the issue. All of the threads that I have participated on this subject have been closed yet the issue still exists for a year per your response. It would appear that because it can’t be found and fixed, you are trying to keep it from being an issue for further sales of the product.

Do you really expect your customers to find your bugs? I have shared the ones that I have found, just by turning on the developer console in my browser. Told you functions in specific scripts that were causing the error.. Stuff that should almost never be in a release version of a product. Then again, I have no idea how you QC your product.

Please consider treating me and this issue as a valuable customer, it will get your support and the product much further.

I would respectful request that you ask someone with more vested in this products success to contact me directly.

[Douglas]

#1. Standard support response. Follow these instructions and see if the situation can be reproduced on a vanilla install.

In the previous comment as well as previous interactions with your staff I have given you a complete list of Facebook page IDS that have been duplicated continually on the vanilla setup. (That same information is included in the system dump that you also request when there is an issue)

I have no control over or knowledge of how you setup and run a test nor should I be required to tell you what you are doing wrong. This has been unresolved for over 3 months.

#2. I have spent hours of my time doing things to answer questions and try different things. Look back through the now multiple threads and the answers to your question are there.

Ps… I have done technical support, quality control and software development for a living with a Fortune 500 company for years. I clearly understand the difficulty of trying communicate and understand what the actual issues are. However, the support on this issue keeps getting dumped back on the users. It is time for the seller of the product to invest in the resolution beyond what has or hasn’t been done so far.. I no longer Have any incentive to do your work for you in order to get a resolution. Particularly efforts that have already been asked for and received. I have never seen a support area for a software product that is as access controlled and closing unresolved issues and demanding user with a problem to jump through such rigid processes. Again for a premium priced product based on other offerings of the same type of solution.

I have followed your instructions, duplicated it as you specify for support. Give you the system dumps as well as the entire list of Facebook page IDS that have generated the issue contiuosly for 3 months. Please follow your own instructions with the criteria provided and replicate the problem.

We all have a due diligence in the process and Mine is frustrated and used up.

[Douglas]

George, you do not get it… I am a customer and not part of your development or quality control support staff. I have invested as much effort and time this at my own expense to help you. I give you everything that you need to recreate the issue as I have done.

Build your own test accordingly and see for yourself.

This is not how you support a premium product to your customers.

[Douglas]

This reply is private.

[Douglas]

I have only tried pending. I believe other have said that they have had issues with published as well.

[Douglas]

George, I have not been able to generate a database dump from my server because I do not have the tools to do so. Spent more time thanihad trying.

I have provided system dumps for both my production and the test server that I created to prove it is a vanilla issue

Eastcounty.rocks. Production

Eastbay.rocks. Vanilla test server.

To create this server, I installed latest wp, plugins from theeventcalander,and added the following facebook id’s to the Facebook settings.

AKAConcerts
alamedacountyfair
AntiochAnimalServices
AxisArenaRock
bigdawgsrescue
cocowineco
crosstown5band
241450169249914
146962238799931
DowntownBrentwood
EastBayParks
FarmKitchen
flatbusted
FoxtrotMary
FurryFriendFoodReliefProgram
Giants
groovyjudyrocks
110213759065746
174201769438288
LiveNationBayArea
thelongduckdongs
MamaLuke.band
novabrentwood
OakleyCG
Raiders
Rosasattowerpark
SANFRANCISCO49ERS
SpiritedSanctuary
tailgatersafterdark
terrysheetsband
TracyRAP
TheBillyMartiniShow
ThePointRestaurantRioVista
UndeadBetty
TheWoodbridgeCrossing
levisstadium
eastcountyrocks

Set auto import on interval 1 hour and import to a pending status.

With all of this said. I would venture to guess at this point that we as users have spent more time and effort combined than you guys trying to resolve this problem. And we paid for it.. A premium product at a premium price when compared to other Facebook import products offered on WordPress.

The thread deletion justification is ludicrous. Everyone who joins the conversation as well as anyone who might turn on notifications in order to follow the problem in the background, loose their ability to follow the issue or the discussion without logging on and trying to start or find a new thread. Key here is frustrated and pissed off customers.

[Douglas]

Version Number error causing perpetual update available

The Events Calendar PRO
You have version 4.0.2 installed. Update to 4.02. View version

4.02

details.
Compatibility with WordPress 4.4: 100% (according to its author)

[Douglas]

I have now built a test system and duplicated the errors with 2016 theme and minimal pluggins.

this is the error console from Safari https://www.icloud.com/sharedalbum/#B01GtnIORaDLDc;9B8F3108-D1C0-4C55-9471-70049846A0AE

This is an example of what should display top https://www.icloud.com/sharedalbum/#B01GtnIORaDLDc;E15A820E-D6D7-4D55-85A7-81452A66087D
and bottom
https://www.icloud.com/sharedalbum/#B01GtnIORaDLDc;941AEAD7-4983-4223-873D-6F19BDEEED82

This is a capture that related to the error console above top
https://www.icloud.com/sharedalbum/#B01GtnIORaDLDc;97CEF9BF-E9D8-43D5-8E8F-AFD6CED6CFD9
and bottom
https://www.icloud.com/sharedalbum/#B01GtnIORaDLDc;C5548E5E-865F-4692-9C16-21CC98E51160

So to clarify the issue again, when viewing upcoming events in photo default display mode, “http://eastbay.rocks/events/”, the first time in you get the correct display of upcoming events without the errors that are shown in the console capture.

if you do anything else on the site and return to the “http://eastbay.rocks/events/” screen, you get the incomplete display of upcoming events with the errors that are shown in the console capture.

as it shows in the screen capture there are both CSS errors
/wp-content/plugins/jetpack/_inc/genericons/genericons/genericons.css
bootstrap-date-picker

and .js errors

cannot call methods on isotope prior to initialization; attempted to call method ‘reLayout’
xjquery.isotope.min.js:12:15178

When events are not displaying, if click on the find events appear as they should.
I also noticed that the date picker when clicked does not display properly
https://www.icloud.com/sharedalbum/#B01GtnIORaDLDc;96E1C369-CBA2-45FD-BBE6-AF453BE4BA04

A lot of information, hope you can help… Photo is my default view.

• This reply was modified 10 years, 4 months ago by Douglas.

[Douglas]

That you for your time and patience Brian.

[Douglas]

as of testing i did yesterday, that would be correct

[Author]

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