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I think we’ve settled on the duplication of events as the cause for the number mismatch. We’ll keep an eye on things going forward without doing that (creating a fresh event each time) and see if that helps. Thank you for your help on this!
Just a note – a built-in ability to duplicate events/tickets all in one go would be fantastic. I have another client who uses this plugin and would also love that feature! It would save a ton of time.
ah ha! That shared capacity setting did fix the front-end/index page issue. Instead of listing 11, it says 1 left instead of 11.
The backend attendee data is still very much incorrect though. But that’s one issue fixed!
Since you are not using shared capacity for these tickets I would recommend setting the shared capacity of these to zero (0) to make sure that your index page is not affected by the glitch I mentioned earlier. Check if that changes anything. – I don’t think I have that option? It’s either set shared capacity, or set unlimited, or set the capacity for this ticket only.
I tested the duplication and everything seemed to work as expected on the new events. Maybe it’s a weird issue with the existing events?
I’ll share the DB link shortly!
The first part – seeing more available on the list view – is likely a bug we have just discovered. – ah okay!
Are those events using shared capacity? Could you please share with me some screenshots on how those tickets are set up? No shared capacity set for the events – screenshots attached!
As for the second issue – seeing all zeroes – that looks like something new. You say “attendee count is correct if she clicks through”. Is that when you go to the Attendee list on the back-end? Do you see everything all right on the Attendee list – yes – it’s when you look at the main events list in the back-end that everything just says 0%/0 attendees. If we click through to view attendees for a specific event, there is data and tickets sold (though not always adding up??)
I looked at things more closely to make sure we have all the data – the March 10 event is definitely not adding up.
March 3 event
ON BACKEND
– 6 tickets total
– shows 4 available
– Attendee listing shows 2 sold (no cancels or deletions)
ON FRONTEND
– index page: shows 7 left
– individual event page: shows 4 leftMarch 10 event
ON BACKEND
– 10 tickets total
– shows 1 available
– Attendee listing shows 8 sold (7 deleted)
ON FRONTEND
– index page: shows 11 left
– individual event page: shows 1 leftOne thing I thought of – I have a plugin installed that helps the client copy events so she doesn’t have to re-enter things every time. Could that be causing issues with the data? The tickets don’t copy over (those need to be re-entered), just the photos & event description/locations, etc. The plugin we’re using is this one: https://wordpress.org/plugins/duplicate-page/
Thank you so much for your help so far in trying to figure this out!
