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Thank Jaime for that info.
We going to look at it today, and as you suggested we’ve manually altered the total_sales custom field to match the true figure (took me a while to find it as we have ACF installed and by default it hides the WP custom fields checkbox!).
As you mentioned there have been attendees deleted. I was wondering if the percentage bug happens after ticket sales have reached 100% it then cannot rectify itself if attendees are deleted?
Also there was one attendee that was moved from this event, but it didn’t make an effect on the ticket sales, just the number of attendees completed. So at the time total sales was 22, and stayed at 22 after an attendee was moved to another event, but complete attendees did drop down to 21, but on the event it was moved to did increment up one.
Is this normal behaviour? Should we then have to manually change the number in the woocommerce product?
Also, another quick question, under the Order tab it has on the right “Total Sales” and at the time of writing £360. But one ticket was free, so the money taken was £345 that is reflected in completed sales underneath, and the discounts is shown at the bottom of -£15. My client just thought this was a bit unintuitive since you would think “total sales” would include the discount? Is this right? I’ve attached a screenshot.
Thanks for all your help!
Hi Jaime,
I’ve updated all the plugins on the site, but it still shows 100% despite there being 6 tickets now available.
In addition we’ve noticed another issue. There was 7 tickets available but one person was moved to a different event, so the number of tickets on this event should have gone down from 22 to 21. However it only shows this on the list (where the percentage sign is) and under the orders tab next to completed. Everywhere else still says 22.
There’s lots of other events that tally up correctly, but just this one that doesn’t. We could do a test event, but to replicate this one would be tricky with all the sales on it, a ticket being moved and some being deleted.
Do you have any suggestions?
