[Damien Rudzinski]

Hi Patricia,

For Events -> Settings -> Imports -> Event Update Authority we have
“Overwrite my event with any changes from the original source.” selected and this is still an issue for us.

Here is a snippet of the log I enabled
11/14/2017 18:32 No Records over retention limit, skipped pruning expired debug EA Cron
11/14/2017 18:32 No Records Pending, skipped Fetching from service debug EA Cron
11/14/2017 18:32 Filtering records happening after 2017-11-14 19:00:00 debug EA Records
11/14/2017 18:32 Record (7390) skipped, not scheduled time debug EA Cron
11/14/2017 18:32 -4899 debug EA Cron
11/14/2017 18:32 Filtering records happening after 2017-11-14 19:00:00 debug EA Records
11/14/2017 18:32 -4859 debug EA Cron
11/14/2017 18:32 Filtering records happening after 2017-11-14 19:00:00 debug EA Records
11/14/2017 18:32 -4857 debug EA Cron
11/14/2017 18:32 Filtering records happening after 2017-11-14 19:00:00 debug EA Records
11/14/2017 18:32 Record (5069) skipped, not scheduled time debug EA Cron
11/14/2017 18:32 Record (5015) skipped, not scheduled time debug EA Cron
11/14/2017 18:32 Record (5119) skipped, not scheduled time debug EA Cron
11/14/2017 18:32 Record (5100) skipped, not scheduled time debug EA Cron
11/14/2017 18:32 Record (5051) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 No Records over retention limit, skipped pruning expired debug EA Cron
11/14/2017 18:17 No Records Pending, skipped Fetching from service debug EA Cron
11/14/2017 18:17 Filtering records happening after 2017-11-14 19:00:00 debug EA Records
11/14/2017 18:17 Record (7390) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (4899) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (4859) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (4857) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (5069) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (5015) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (5119) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (5100) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (5051) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 No Records over retention limit, skipped pruning expired debug EA Cron
11/14/2017 18:17 No Records Pending, skipped Fetching from service debug EA Cron

Scheduled imports are currently set to every 30 min, I’ll try adjusting this to 60 min instead to start. Any and all help welcome.

-Damien

[Damien Rudzinski]

We’d be happy to delete all existing events and re-import at a recommended interval if that would work consistently.

[Author]

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