3mediaweb

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  • in reply to: Recurring Events are not being generated #1527175
    3mediaweb
    Participant

    Hi Barry and Sky,

    I have downloaded a copy of the file, so please feel free to remove it now if needed.

    We will go over your suggestions and apply them where possible to see if this can be resolved. We very much appreciate your work on troubleshooting this issue for us.

    in reply to: Recurring Events are not being generated #1520509
    3mediaweb
    Participant

    Hi Sky,

    Are there any updates on this issue?

    in reply to: Recurring Events are not being generated #1515291
    3mediaweb
    Participant

    Hello,

    I had disabled it in order to test an external cron service easycron.com but experienced the same result so I just enabled the cron in WP.

    I used your test of changing the “Create recurring events in advance for” from 6 months to 7 months and then manually ran the “tribe-recurrence-cron” job and then checked and it did not generate any more events even though it said “Successfully executed the cron event tribe-recurrence-cron”.

    I then manually edited the event and clicked Update and then it created additional events. So it looks like the cron is not doing anything but manually updating the event is.

    in reply to: Recurring Events are not being generated #1511555
    3mediaweb
    Participant

    This reply is private.

    in reply to: Recurring Events are not being generated #1510518
    3mediaweb
    Participant

    Sky,

    Past events a month old don’t seem to be cleaned up either. We’ve set the site up to clean up events that are at least a month old.

    • This reply was modified 5 years, 11 months ago by 3mediaweb.
    in reply to: Recurring Events are not being generated #1509639
    3mediaweb
    Participant

    Hi Sky,

    We had moved away from setting recurrences too far in the future, as we had previously found that setting such a high threshold for recurrences really taxes our site, or cause it to time out. A lower threshold of 2 months recurrence and 1 month for cleanup, seemed to work better.

    We disabled all but the EC Pro plugins and WP Crontrol, and set theme to Twenty Seventeen. We refreshed one of our main event category pages and manually ran the cron job for the Recurrence creation. Still no events being autogenerated after that, though WP Crontrol says the cron job ran successfully. We also set up an external cron and disabled the site’s internal cron, but that reports no cron failures either. Refreshed the category page for the events that should be generating recurrences, but they’re still not populating into the next 2 months. Only upon adding a brand new recurring event, or hitting Update on an existing event, do recurrences get created.

    As we have many events already entered into the calendar, this would be a bit tedious and not guarantee that the recurrences will be generated when the next batch should be generated. The automatic generation is not working, though all signs in cron say that it should be firing.

    in reply to: Recurring Events are not being generated #1506939
    3mediaweb
    Participant

    Sky,

    Here are some examples. Every Sunday, there are four recurring events: Step, Cycle & Core, Yogalates and FitKids.

    Screenshot from calendar: https://www.screencast.com/t/6rE8gBv4

    All four events: https://www.screencast.com/t/4MkSXGq6o53

    Settings on the “Step” event: https://www.screencast.com/t/tgBDw0uGd90Y

    Same applies for the other 3 events.

    All events are set for indefinite recurrence, and as you saw previously, site is supposed to generate recurring events 2 months in advance. But as you can see, all recurrences stop short.

    in reply to: Recurring Events are not being generated #1506857
    3mediaweb
    Participant

    Hi Sky,

    Here are our settings for the Recurring Events under General: https://www.screencast.com/t/JvgZhgdH

    We have recurring events set to generate up to 2 months in advance, and to clean up events older than 1 month.

    Here’s a screenshot of the current month of April: https://www.screencast.com/t/K8mRIBE9o

    and month of May: https://www.screencast.com/t/uRD1diGoq

    As you can see, recurring events are fine for the first few weeks but then they start dropping off as the month progresses. Some events seem to keep on going, but I think that’s because those specific events were manually Updated so that would trigger their recurrences. We have not manually updated every single event, as we thought maybe the cron job would take care of the rest. However, this is not the case.

    See month of February: https://www.screencast.com/t/FJj40VTryyb

    Aside from events that were separated from the Series, all recurring events from February should be cleaned up but for some events that doesn’t seem to be the case. I can still see some recurring events available in January too.

    wP Crontrol shows that the cron jobs are set to run daily: https://www.screencast.com/t/PkmXh0YsO

    Running the cron job did not generate the future events.

    in reply to: Recurring Events are not being generated #1504623
    3mediaweb
    Participant

    Hi Sky,

    Thanks for your response.

    We have a site that is already set up with an array of recurring events that have been set to create recurrences 2 months in advance, and clean up events older than 1 month. The recurrences/cleanups have been reliably generated/cleaned up for a while now, but at the top of April we started noticing that recurrences into May and June were not being created. Instead the number of recurrences from the first week of May onwards drops down, until the following weeks see zero events created where they should be.

    We find that if we go into a particular Event series and just hit Update, only then do all its recurrences for the next 2 months get generated. These are events that were created at varying times earlier in 2018, after we had done a massive overhaul of the various schedules posted to the site we manage.

    in reply to: Recurring Events are not being generated #1503376
    3mediaweb
    Participant

    Hello,

    We are still having issues with recurring events not being autogenerated, and old events not being cleaned up. Is this a known issue?

    3mediaweb
    Participant

    Hi Jaime,

    thank you for responding to my query. My further question is, even after changing the event cleanup settings under Events Settings > General, older events aren’t being cleaned up from the site. Does changing the setting and hitting save actually fire off the cleanup process? Or are there additional steps that must be taken? We are primarily looking to clean up all events from October 2017 and older.

Viewing 11 posts - 1 through 11 (of 11 total)