You charged me twice for the same order

  • Post date

Home › Forums › Calendar Products › Events Calendar PRO › You charged me twice for the same order

  • This topic has 4 replies, 2 voices, and was last updated 9 years ago by James Gray.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • August 7, 2017 at 11:54 am #1331744
    James Gray
    Participant

    My credit card was initially rejected. I submitted payment a second time and it was accepted. Now I see that you billed me 2x for payment. Here are the order numbers – #1328783 and #1328765
    Please reimburse my card for the overcharge ASAP.
    Thank you,
    James Gray

    August 7, 2017 at 12:39 pm #1331778
    James Gray
    Participant

    I am using this order:
    Order #1328783
    License Key: 542e9c34e2233446992365e359d50ecfdc9c9b67

    And I need to be reimbursed for this one:
    Order #1328765
    License Key: af8378678b67f4aab55c0750a7d76526cb399494

    Thanks,
    SG

    August 8, 2017 at 5:50 am #1332048
    Courtney
    Member

    Hello James

    We’d be happy to help sort that out for you.

    Please send an email to

    support [at] theeventscalendar [.] com

    Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID

    Thanks
    Courtney 🙂

    August 30, 2017 at 9:35 am #1342413
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘You charged me twice for the same order’ is closed to new replies.