You charged me twice for the same order

[James Gray]

My credit card was initially rejected. I submitted payment a second time and it was accepted. Now I see that you billed me 2x for payment. Here are the order numbers – #1328783 and #1328765
Please reimburse my card for the overcharge ASAP.
Thank you,
James Gray

[James Gray]

I am using this order:
Order #1328783
License Key: 542e9c34e2233446992365e359d50ecfdc9c9b67

And I need to be reimbursed for this one:
Order #1328765
License Key: af8378678b67f4aab55c0750a7d76526cb399494

Thanks,
SG

[Courtney]

Hello James

We’d be happy to help sort that out for you.

Please send an email to

support [at] theeventscalendar [.] com

Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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