You changed my license

[Steve Valencia]

You changed my license. I mentioned prior to the purchase of my license that I had it on two multi-sites but only one “site” on the multi-site had events to us. Now, I see big red letters that I have to purchase a multisite license for WhatsHappeningToday.com. Why have you done this to me mid-stream.

Next, I want to go unlimited on the aggregator for events. I am so confused with your licensing and changing of terms. I am sure I have the email somewhere that was sent to me. This is just not fair.

my email [email protected]

Just not right how you have changed things.

[Sky]

Hi Steve!

Thanks for reaching out! I’m sorry to hear of your frustration with the license notifications. I will try to help you get this sorted.

If you use our plugin for one sub-site only, you don’t need to upgrade to a Multisite License. If you are seeing a notification about upgrading, you can ignore the message. We are working to improve these notifications and functionality. Additionally, be aware that you may not receive alerts when updates are available. When an update is available, you will need to visit your account downloads page to manually update the plugin.

Regarding your Aggregator license: it appears that you already have our top tier for the number of imports that can be run every day. Are you really running more than 1000 unique imports per day? Note that this number refers to the number of imports, not the number of events brought in by the imports. How many sites are you using aggregator on? If more than one site, you could purchase an additional Aggregator license if you need more than 1000 imports per day. You can use each license on up to 10 sites.

Hope that helps! Please let me know if you still have questions about any of this.

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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