Wrong Product

[webplacement]

Hey there. I recently purchased the “events calendar pro”, but I meant to buy the “community events” plugin. Is there anyway that you can help me please? Thanks!

[Barry]

Hi Chris, just acknowledging that we’ve seen your message: another team member will be along shortly to help you with this.

[Rob]

Hey Chris. Thanks for the note; happy to help you out here. While I cannot swap one license for another (our system unfortunately doesn’t allow it), what I can do is refund you the purchase price you paid for Events Calendar PRO so you use those funds to purchase Community instead.

That work? If so, please forward your Paypal receipt to pro /a/ tri.be and we will get that going for you. Cheers!

[webplacement]

No worries, I just bought the Community Events plugin anyways. Can you tell me, why within my dashboard, I am seeing this message?:

“Community Events requires non-default (pretty) permalinks to be enabled or the [tribe_community_events] shortcode to exist on a page.”

Thanks very much for your help and for the plugins!

-Chris and Joel

[Leah]

Hi Chris,

Community Events required you to either enable pretty permalinks on your site or to use shortcodes in their place so that your new Community pages interact properly. The easiest of the two options is to enable pretty permalinks. In your dashboard, go to Settings –> Permalinks and choose one of the radio buttons that other than default. That should remove the message and get things working smoothly.

You can read more about the permalinks vs shortcodes: https://theeventscalendar.com/support/documentation/community-events-new-user-primer/#findingform

Does that answer your question? Just let us know if you need some more help.

~Leah

[webplacement]

Sincerest thanks! These plugins are absolutely amazing. I really appreciate.

[Leah]

You’re very welcome 🙂 Thanks for the support!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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