Wrong order number in tickets

[Roni]

Hi,

When customer is buying a ticket, the ticket has a different order number than the actual order. This causes confusion. Why is that and is this a bug?

With best regards,

Roni Laukkarinen

[Josh]

Hey Roni,

Thanks for reaching out to us!

I took a look at this and I’m not sure I’m following the issue. When I place an order, the order # I’m seeing is the same within the Events side as well as on the WooCommerce side. The only difference I’m seeing that you may be referring to is that the “Order #” is different from the “Ticket #” which I don’t believe was ever intended to be the same number.

I’ll check with the team today to verify but I believe this is functioning as expected. Let me know if this helps.

Thanks!

[Roni]

WooCommerce Sequential Order Numbers -plugin caused this, so this is resolved!

[Josh]

Hey Roni,

I’m glad you were able to get this one worked out!

I’ll go ahead and close this thread. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

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