wrong license key?

[Alexander]

after renew the personal license key of “events calendar pro” i got a mail with a new key.

but this key is not working:
“There is a new version of The Events Calendar PRO available but your license key is invalid. View what’s new with version 4.4. Visit the Events Calendar website to check your licenses.”

and the expiration message under “license keys” (theeventscalendar.com backend) is still there:
“Expired: 7 days ago”

what can i do?
alex

[George]

Hey Alex,

Thanks for reaching out!

The only renewal I see in your account is a recent renewal of your Personal License for Community Events—not for Events Calendar Pro.

So to renew your Events Calendar Pro license, you would need to manually renew that license. If you want me to refund the Community Events renewal, so that you can let Community Events expire because you only wanted to renew Events Calendar Pro, let me know!

— George

[Alexander]

hi george,

i clicked at “renew personal license” under “events calendar PRO” for renewing my license.

thanks for your offer. could you please delete my standard license and switch it to pro? or please refund this order.

thank you
alex

[George]

Sure thing, Alex! I’ve refunded your Community Events renewal.

Cheers,
George

[Alexander]

hi george,

thank you, but could you do another refund please? 😉 …because:

i wanted and ordered:
– community events
– events calendar PRO (renewal)

and i got:
– community events
– events calendar (renewal, which i’ve never had)

then i got a refund for:
– community events

then i ordered again and finally got:
– events calendar PRO (renewal)
– community events

[George]

I can still help, for sure, Alexander.

Just to make sure we’re absolutely on the same page, I’m wondering if you can help clarify your goals as follows?

Here are all of the orders you have:

• A. An Events Calendar Pro Personal License — Bought January 11
• B. A Community Events Personal License — Bought January 17
• C. A Community Events Personal License Renewal — Bought January 17 — REFUNDED
• D. An Events Calendar Pro Personal License Renewal — Bought January 20
• E. Another Community Events Personal License — Bought January 20

Item C in that list was already refunded. What specific items do you want to have refunded in addition to that? Please specify them by letter, so if you want Item D and E refunded, mention those as “Item D and Item E” so that I refunded the exact things you are trying to refund.

Thanks!
George

[Alexander]

hi george,

sorry, i wasn’t reachable some days. please do a second refund on case B.

thanks for your help

[George]

Sure thing Alexander, I have just processed that refund and you should see this funds back in your account in no more than a few business days.

Please let me know if there are any other issues or questions I can try to help with.

Sincerely,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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