Wrong date showing up in tickets / date and time not showing up in Cart

[Marcel]

Hey there,

today we found a big problem. I think its main function related, not a bug or an error.

We are using Events Calender Pro und Event Tickets plus for selling tickets for lokal tours.

For this we are working with recurring events – each event has different dates.

2 Problems with this:

1. Date and time of a chosen date is not appearing neither in the cart, nor in the confirmation emails that the customer is recieving.
2. On the tickets – that the customers is recieving – is the wrong date (better: its the date from the main ticket / the first date of an event)

Question: How to solve this? Any workarounds?

This is really annoying. The feature itself looks very practical to me: One “tour” with different dates. Thats how you normally go with “tickets”.

If we would just create a seperate event for each date, the “next dates of this tour” function would be worthless.

Why is the date showing up wrong on the tickets?

Wow, please help.

[Barry]

Hi Marcel,

Thanks for contacting us – though I do apologize for the somewhat delayed response.

The first thing I should highlight is that we do not currently support the use of tickets with recurring events (and this is stated on the product pages for both Event Tickets and Event Tickets Plus).

We don’t disallow their use because the current result (of the same ticket appearing across all events in the series – as detailed in the user interface for new tickets) is something a number of users find useful.

Date and time of a chosen date is not appearing neither in the cart, nor in the confirmation emails that the customer is recieving.

This essentially follows on from my previous point: currently there is no mechanism to track which date (in a series of recurring events) has been selected, simply because full support for tickets in relation to recurring events does not yet exist.

We do hope to add full support for this in a future release however we’re not quite there yet, I’m afraid.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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