wrong date for tickets ( recurring events)

[Chloe]

Hello,
So I created some recurring events based on the Date selector ; everything is fine except that the ticket received by the client does not display the actual date of the event but the date of the primary event of the series.
Do you know how to fix this and display the actual date of the sessions the client chose ?

Best regards,

[Brook]

Howdy Chloe,

I would love to clarify whats happening there.

You know how when you add a ticket to a recurring event you get the notification that recurring events do not fully support tickets? This is why. With a recurring event all recurrences share the same ticket. This means Woo commerce has no way of knowing which recurrence a customer was viewing when they purchased the ticket, so the date can not be shown.

Obviously if this was an easy problem to fix we would have fixed it rather than adding that notification that they don’t work together. But unfortunately it’s a very complicated problem. We are working on adding this functionality in a future release. Right now there are two workarounds available:

1. Break each recurrence from the series and add tickets directly to this event.
2. Or, add a unique ticket for each ticket date. You know how you can add multiple tickets to an event? So you could add “Ticket name — 9/19/16” as the first ticket, then “Ticket name — some other date” as the next one, and so forth.

I wish there were better solutions right now. Please let me know if you have any questions. Cheers!

– Brook

[Chloe]

Hi Brooks,
Thanks for your answer.

I must say that I’m a bit disapointed here. Understand that I asked a lot of pre sales questions regarding reccuring events and under no circumstances I was told clearly that I would encounter such problems, which I did, the hard way. I’m sure even though the tech behind it is quite complex, and that no easy fix exist at that point, that you understand my point of view : it’s just common sense to expect this simple feature for recurring event. For my part I don’t understand why Modern tribe released such a feature if it was not fully functionnal. Reccuring events are pretty simple in fact : same thing, different date. If you book for a different date you would expect it to show on your ticket.

Any way, I made few research this week end and figured this would be your answer, so I already broke down all my series and create specific ticket for each event. It’s not so much of a hassle and my website will do just fine with this in place, I just feel like I’ve been lied to, and this really sucks.

I hope modern tribe will make this feature fully functionnal soon, and sincerly hope you’ll clarify your offers in presales. You’ll maybe miss a few sales, but at least your customer will know exactly what they will buy.

Best regards,

[Brook]

Howdy Chloe,

I must say that I’m a bit disappointed here. Understand that I asked a lot of pre sales questions regarding reccuring events and under no circumstances I was told clearly that I would encounter such problems, which I did, the hard way.

I am very sorry it was not communicated pre sale. We truly do our utmost to communicate everything there. We would greatly prefer a sale not to happen than a dissatisfied client.

I’m sure even though the tech behind it is quite complex, and that no easy fix exist at that point, that you understand my point of view : it’s just common sense to expect this simple feature for recurring event. For my part I don’t understand why Modern tribe released such a feature if it was not fully functional.

Absolutely, this is a feature we’ve known there would be demand for since even before we built the ticket plugin. As you clearly understand though, it is a complex feature to build.

If we had waited to release our ticketing plugins until every feature was built, it would still not be released. It is common wisdom in the software development world, and sometimes other worlds, to not wait until every possible thing is ready until you start using it. As an example 10 years ago they started building a hospital near me. When a wing was ready they would move in, while still building the other wings. They have not stopped construction ever since, as the hospital has kept growing and increasing services. If they had waited all this time before using the parts that were ready countless patients wouldn’t have been served. In our case if we had waited tens of thousands of users wouldn’t have had a ticketing plugin the past number of years. Currently our recurring tickets do work for a number of usecases, primarily course style events where a sole ticket grants access to the entire thing. While we are adding more usecases, we’re happy that we’re serving the needs of a sizable number in the mean time.

Just to give you a peek behind the scenes, we have spent countless hours to date structuring the plugin to support recurring tickets. Right now we are working on improving the UI for recurring events. We are redesigning and testing it to make sure it’s intuitive to new users. After that is released we will have both the improved UI and foundation we need for the final stretch of adding recurring tickets. The improved UI has nearly passed the design phase, and will likely be released in 4.4 (4.3 is already in public beta so no more changes can be made). The rest will come after that.

I feel bad that we evidently did not communicate everything you wanted to know in presales. I just extended your licenses a few months as our way of saying sorry.

Please let me know if you have any more questions. Thanks Chloe!

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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