Wootickets orders not appearing in Woocommerce orders section

[tomango]

A client has had 4 orders for tickets all of which show in Worldpay but are not showing in the Woocommerce orders section.

There are no “standard” Woocommerce orders missing, only Wootickets orders.

I noticed we had not updated the licenses to point to the live domain rather than the staging domain which has now been done. However this doesn’t seem to be the issue.

I made 2 ticket orders myself. After making the first order it appeared in the orders section, once I made the second ticket purchase it appeared in the orders section but the previous ticket order disappeared.

I haven’t been able to deactivate all other plugins to check for a conflict as I had to leave Woocommerce, Events Calendar / Pro, Wootickets etc active to be able to purchase tickets.

Wordpress – 3.5.1
WooTickets – 1.0.1
The Events Calendar / The Events Calendar Pro – 2.0.11

[tomango]

Scratch that. This does also occur with other orders within Woocommerce, not just WooTickets, will be moving the ticket over to the Woocommerce boys and girls.

[Barry]

Great – yep this isn’t something we/our plugin has any bearing on so WooCommerce/WooThemes own support channels would be best here.

I noticed we had not updated the licenses to point to the live domain rather than the staging domain which has now been done. However this doesn’t seem to be the issue.

Just to put your mind at ease (or anyone else’s who might be reading this) the lack of a license key will not affect key functionality beyond access to automated updates

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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