WooTickets are not saved properly

[Stefan Boelts]

Hi
We are running into trouble creating an event ticket using woocommerce.
As you are able to see on the screenprint there is a message, that says creating the ticket works fine but the ticket is not being displayed at all. It is possible to create a ticket via RVSP but its also not able to change this ticket to woo.

A couple of weeks ago we where able to create wootickets.

I save enabled error logging but there is no error logged.

[Geoff B.]

Good afternoon Stefan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tickets not displaying properly on your install.
I would love to help you with this topic.

I believe the issue comes from the usage of WPML.
Unfortunately, we currently do not support Event Tickets Plus with WPML. The symptoms of that lack of support are exactly as you described them.

We apologize for the inconvenience this is creating.

The good news however is that we are just about to release some major improvements to our support of WPML for the Events Calendar Pro (early October) which will open the door to supporting Event Tickets Plus shortly after. Unfortunately, I cannot commit to a release date at this point. But stay tuned!

It is possible to create a ticket via RVSP but its also not able to change this ticket to woo.

That is correct. Changing ticket types after their initial creation is not possible currently, but we are working on that very feature as we are speaking.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Stefan Boelts]

Thank for reply.
We have disabled WPML and are now able to create Woo-Tickets.

[Geoff B.]

Good afternoon Stefan,

Thank you for writing back and for your understanding.

Keep an eye out for our WPML and ticket related announcements.

As a side note, even though it is not officially supported for now, some of our users have managed to get the Tickets to work alongside Polylang, if you are interested in experimenting with that.

 

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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