Woocommerce Tickets rene

[Tansy]

Hi,
Our Woocommerce tickets is up for renewal so I click the renewal link and it’s added both woocommerce tickets and Event tickets plus. Which one do I need? Surely not both if one has been retired?

Also, I find it very irritating that I have to post a thread when I want to ask a question about an invoice. You should have an email address available for invoice questions, only. I’m not ‘pre-sales’ and I’m not having issues that require support.

[Caroline]

Hi there!

Thanks for getting in touch! You’re correct that WooCommerce Tickets is no longer being updated, so you don’t need to renew licensing for both products. If you haven’t set up and used Event Tickets Plus before, we do provide a guide on making the move from WooCommerce Tickets–once you’ve completed these steps, you can simply deactivate and remove the WooCommerce Tickets plugin from your site.

I apologize for the inconvenience regarding where to direct invoice question, but we do appreciate your feedback! I’ve gone ahead and passed your comments along to the site team for consideration. 🙂

I hope that helps! Thanks again–let us know if there’s anything else we can do to assist!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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