WooCommerce Stock reduced to 0 on different events after random purchases

[Teresa Searock]

Hi,

We have a few upcoming events with tickets that can be purchased through WooCommerce. All tickets have a limited number of stock. Every 4-8 tickets sold, the stock gets reduced on a handful of other active Event products, not the latest purchased, to 0 or a negative number. We are selling a lot of these tickets because we sent out an email last week for these events. Over the last few days, we’ve had to keep checking and changing the stock quantity manually so people could continue to purchase these events. I can’t think of how these event products are linked together to cause incorrect stock quantity changes on event products when another event product is sold.

I have tested purchasing tickets and sometimes the stock quantities are fine, other times, the stock quantities get messed up after a purchase. This is a live site with active users so I’m not able to switch to the 2014 theme or turn off other plugins to debug – especially since this happens randomly and it could take awhile to purchase a few events to trigger the stock quantity reduction. It has not happened before on other events. It seems to be something specific to the latest Events that were added.

• This topic was modified 8 years, 8 months ago by Teresa Searock.

[Cliff]

Hi, Jennifer.

Sorry to hear about this. It’s not something I’ve heard of before, and obviously it’s a booger to try to replicate, debug, etc, as you already mentioned.

Could you provide any additional insight into some events that have their “wires crossed”, such as “purchasing a ticket for Event ID 7205 made Event ID 6028’s inventory go down instead of 7205’s”

Please also provide a screenshot of any/all ticket edit screen for applicable tickets (making sure we know which event each ticket belongs to).

I’d also highly recommend making sure your site isn’t generating any WP_DEBUG messages. Please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, buying tickets, and anything else you can think to do).

Thanks for your effort here!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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