WooCommerce and Event TIckets conflict

[JENNIFER DEVINE]

Hello,

I have Events Tickets plus setup with WooCommerce and I am trying to receive payments for an event but they are failing with result code 12. I entered the correct card information using my company card and the transaction failed, I logged into my paypal manager account to view the transaction in more detail and it appears the expiration date that was transmitted was incorrect. I have tried a few times with different cards but the same expiration date (07/20) is being transmitted each time. I also suspect that the incorrect CSC is being transmitted. How can I ensure that the information entered by a user is what is being transmitted to avoid declined transactions?

Below is the error message shown on the orders:

“PayPal Pro (Payflow) payment failed. Payment was rejected due to an error: (12) “Declined: 15005-This transaction cannot be processed.” Order status changed from Pending payment to Failed.”

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues with the payment. Woocommerce handles the payment and not the Event Tickets Plus. That being said, to see if its a conflict with another plugin conflict can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts