Hi Emma,
Thanks for taking the time to reach out–so sorry for the trouble here! Unfortunately, WooCommerce Tickets is now considered a discontinued legacy product, as we’ve successfully migrated its complete feature set over to the newer Event Tickets Plus. Users with active licenses of our legacy ticketing plugins were granted free licenses of Event Tickets Plus at release, but it appears that your licensing with us was lapsed at the time of this distribution. I’m sorry for the inconvenience. 🙁
If you’re interested in making the move to Event Tickets Plus at this time, we’d be glad to provide something to help ease the burden of making a new product purchase with us. Please use the form provided here to send us a quick email, and we’ll see what we can do to assist you here!
Thanks again for getting in touch, and let us know if you should have any other questions!