Will not update

[William]

HI, I’m having an issue updating the plugin. I’m currently on 4.4.1 and got a request to update so I updated and then it told me to re-insall. I tried that and got a folder exists error. For some reason it appears I have The Events Calendar and The Events Calendar Pro installed simultaneously. Should it be that way?

[Cliff]

Hi, William.

Yes, The Events Calendar is the free/core plugin that is required to be installed and active in order for our add-ons to operate.

For your update issue, please delete The Events Calendar and Events Calendar PRO plugins and install a fresh version via the wp-admin plugin installer.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

Please let me know how this goes for you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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