Why does it show my account has expired?

[Joanne]

I subscribed in June to Community Events. Why does it show my account ahs expired? And how does that affect my website?

[Geoff]

Hi Joanne,

Thanks for getting in touch!

I checked your account and it appears you are active and good to go. You had a Community Events license that expired back in 2013, but you have since purchased another one that is active through April 2017.

Will you please log into your account here on this site and navigate to My Account > Licenses? If you see your Community License (ending in ***49b11), then please do let me know and I’d be happy to look into why that is happening.

Cheers!
Geoff

[Joanne]

Ah, there are two subscriptions for community events. One active, one expired. Can you remove the expired one ending in bc63?

[Geoff]

You betcha! Consider it done. 🙂

Did you have any other questions about your account that I can help with, or are you good to go? Let me know and I’d be happy to help if there’s anything else I can fix with your account.

Cheers!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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