Why can't I add a date to my tickets?

[schooloftechuk]

My query is two-fold: 1) Why am I unable to link my events with my tickets OR add a date to my tickets? i.e. when my customers/delegates get their confirmation, there’s no date letting me know when they booked their ticket for.

2) The confirmation email from Woocommerce/Event Tickets says they will receive another email with their tickets. Is there any way of seeing what these emails look like or what information is contained within them? I have booked a number of dummy tickets to test out the process and I never received these “tickets”?

Just want to make the whole process a lot less confusing for my customers.

Any advice is massively appreciated! 🙂

[Nico]

Hi there @schooloftechuk,

Thanks for getting in touch with us! I’ll help you out with your questions…

1) Why am I unable to link my events with my tickets OR add a date to my tickets? i.e. when my customers/delegates get their confirmation, there’s no date letting me know when they booked their ticket for.

Not sure if I get you right. Tickets per default are enabled for events (you can enable/disable this in WP-Admin > Events > Settings > Tickets). Also be sure to check the New User Primer: Event Tickets Plus.

2) The confirmation email from Woocommerce/Event Tickets says they will receive another email with their tickets. Is there any way of seeing what these emails look like or what information is contained within them? I have booked a number of dummy tickets to test out the process and I never received these “tickets”?

Are you completing the order? Ticket emails are sent when the order is marked as complete. To complete order go to WP-Admin > WooCommerce > Orders and click the tick icon in the actions column, that should trigger the tickets email.

Please let me know if the above helps,
Best,
Nico

[Gergana]

Hello schooloftechuk, All,

I want to give a way how you can view the tickets before even to complete the order. For example shipping to address or etc.
This is the theme:

Need to have the ticket before the completion of the order

##Also adding good topics where you can customize your ticket:

Customising the New Order E-mail to include ticket details

Customize customer-processing-order email if order contains ticket product type?

Custom ticket fields – Attendee information

https://theeventscalendar.com/knowledgebase/adding-the-event-date-to-ticket-emails/

##Hope this will be helpful for your journey in configure your website.
Best regards

[Nico]

Thanks for jumping in Gergana 🙂

That’s an interesting solution from Brook for sure!

@schooloftechuk, please let me know if what Gergana shared helps you out,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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