Need to have the ticket before the completion of the order

[Gergana]

Hi,
We have preparing a site for a Seminars and there will be an option for paying on the delivery(by a courier or a postmail) on a “physical” paper printout of the ticket.
Is there a way in which we can have the ticket before finalizing the order for preparation (print and design) the ticket for sending?

Could you please help in order to find a solution of this. We are using The Event Calendar and Event Tickets Plus.
Now the only option which can be done in order to see the ticket is when we mark the order as “Completed” but we’ll consider it as “completed” only when we receive the payment – which is not aplicable in our situation.
Thank you in advance!

[Brook]

Howdy Gergana,

That is definitely possible. After an order is placed, go to in Wp admin > WooCommerce > Orders just like you normally would. Now click on the order. Now, instead clicking “Completed Order” under “Quick Actions” click “Tickets” and it will send the Tickets email to the user. Once the order has been paid for, you can move it to complete.

Does that all make sense? Will that work for you? Please let me know.

Cheers!

– Brook

[Gergana]

Hi Brook,
Thank you very much for you answer, but unfortunately this isn’t what we need.
What you suggest is sending the ticket directly to the purchaser of the ticket(by marking the order and using the quick action “Tickets”, but that also sends the email to the end user.
That we need here is to print or download the ticket in our system(before the purchaser receive it via email) and afterwards preparing the package for sending via DHL, Fedex and any other mail services for the option which the purchaser choosed at the checkout option “Paying on delivery”
After the payment is confirmed from the DHL, FedEx, etc we can mark the order as completed.
Hope I am explaining it clear.
Thank

[Brook]

Howdy Gregana,

That definitely makes sense. I just wrote up a little snippet that will add the option to View Tickets to that same drop down, rather than sending them. That way you can view the ticket prior to completeing the order, and print it yourself.

Just download and activate/install this mini plugin on your site: tribe-snippet-view-ticket-2016-08-04

Now view the woo orders page, and in the ctions drop down click “View Tickets”.

That work?

Cheers!

– Brook

[Ingo Storl]

Hi Brook,

I was just to about to open a topic concerning the same issue. We need exactly the same feature as we want to offer shipping printed tickets by mail to our customers.

I tried installing your snippet and ‘view tickets’ appears in the dropdown menu but trying to execute this error shows:

Notice: Undefined index: tribe_view_ticket_order in /www/htdocs/w01072f1/test.storl.de/wp-content/plugins/tribe-snippet-view-ticket/tribe-snippet-view-ticket.php on line 48

Notice: Undefined index: tribe_view_order_type in /www/htdocs/w01072f1/test.storl.de/wp-content/plugins/tribe-snippet-view-ticket/tribe-snippet-view-ticket.php on line 49

Warning: Cannot modify header information – headers already sent by (output started at /www/htdocs/w01072f1/test.storl.de/wp-content/plugins/tribe-snippet-view-ticket/tribe-snippet-view-ticket.php:48) in /www/htdocs/w01072f1/test.storl.de/wp-includes/pluggable.php on line 1167

Any ideas what might cause this?

Thanks,
Ingo

[Gergana]

Hi Brook,

This works great and it is exactly what we need. Thank you very much! : )

I have a question about the ticket design itself, sorry if this is not the place for this question.
Is there a way to align the picture, title and the date of the event into the ticket(which can be seen into the attachment)?
Thank you in advance!

• This reply was modified 9 years, 8 months ago by Gergana.

[Brook]

Howdy Ingo,

That’s a good catch! Thank you for reaching out about this. I just created a new version that should prevent those errors from happening in certain environments like yours:

tribe-snippet-view-ticket-2016-08-05

Delete the old plugin, and install that one.

This works great and it is exactly what we need. Thank you very much! : )

I have a question about the ticket design itself, sorry if this is not the place for this question.

Is there a way to align the picture, title and the date of the event into the ticket(which can be seen into the attachment)?

I am happy that worked Gregana. Ordinarily we’d ask you open a new topic, but that’s no worries.

It is certainly possible to modify that file. You would do so with a “theme override”, the process for creating that is outlined in our Themer’s Guide. Once you’ve familiarized yourself with the guide, create an override for event-tickets/src/views/tickets/email.php to modify the appropriate template. You’ll notice that this file is shared with the email version of the tickets. Once you complete the order that email will still go out, so any modifications you make here will show both in the email and your printed copy. At the top of this file is all of the CSS it uses, so you can modify the image and title CSS there.

Does that make sense?

Thanks for getting back guys, good to know that worked.

– Brook

[Ingo Storl]

Thanks Brook, that works great!

[Brook]

You are welcome! Thanks for getting back. Best of luck with the rest of your site.

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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