When click on EVENTS slows down system and often crashes

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Home › Forums › Ticket Products › Event Tickets Plus › When click on EVENTS slows down system and often crashes

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  • June 13, 2017 at 6:54 pm #1297574
    4craigl42
    Participant

    Please refer to this previous topic #dl_post-1297253

    I was working and too busy to respond, but we are still having issues. Not sure what is going on. We only have about 80+ events in the system. Not sure if it is the Events Tickets Plus plugin or the Events Calendar plugin.

    Need to renew subscriptions, but need to get this fixed first.

    I have setup a staging server would be happy to give you both ADMIN access and SFTP access for you to take a look. Let me know if it is ok to pass you that info.

    Thank you.

    June 14, 2017 at 8:57 pm #1298246
    Victor
    Member

    Hi Imad!

    Good to hear again from you! Thanks for coming back and letting us know about that.

    First, I will kindly ask you to update to our latest versions of our plugins and the WordPress core.

    Then, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

    After that, try navigating a few times into the page where you are having the service unavailable message, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

    Also, are you on a shared hosting or VPS?

    Just to set expectations right, we cannot accept login credentials as stated in our terms here > https://theeventscalendar.com/terms/

    Thanks,
    Victor

    June 20, 2017 at 11:49 am #1300690
    4craigl42
    Participant

    I did do the updates on the staging site. It seems to be moving a bit faster now. We still haven’t tried on the live site.

    We will try on live site and let you know.

    Yes, shared hosting on GoDaddy.

    June 21, 2017 at 8:14 am #1301058
    Victor
    Member

    Hi Imad!

    Good to hear that. Thanks for letting me know about it.

    Please, also let us know when you try it on the live site.

    Thanks,
    Victor

    July 13, 2017 at 9:35 am #1320607
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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