When buying ticket for later event attendee gets added to the upcoming event

[david bergeron]

If you have reoccurring events set up and then you get a ticket for later event in the series (not the upcoming). Then the attendee gets added to the upcoming event and not to the one you added.

For example if you have Jan 10th and March 20th event, and you buy a ticket for March 20th the user gets added to Jan 10th event.

This happens with a default 2017 theme and only the needed plugins installed.

Thanks for the help

• This topic was modified 9 years, 3 months ago by david bergeron.

[Josh]

Hey David,

Thanks for reaching out to us!

Unfortunately, this is a limitation between Tickets and the recurring events feature in Pro. As stated on our Event Tickets Plus product page:

Please note that at this time, Event Tickets Plus will NOT support tickets for recurring events. Please keep this in mind before making your purchase.

The tickets created on a recurring event will apply to all instances of the event. So rather than each event having their own pool of tickets, the entire series of events will have a single, shared pool of tickets.

We are currently working on expanding this support, you can vote for the feature on our UserVoice page which will allow you to stay up-to-date with when we’ll have that feature available in our plugins.

I apologize for the inconvenience but let me know if this helps.

Thank!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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