What’s the status of our refund?

[siamack]

We licensed a copy of Eventbrie calendar and loved it until 3.0 caused us more headache than we can handle. We contacted you and after a long delay Rob gave us a technical answer that we can’t understand. he also promised a refund. We have removed your product from our site. Today Kelly closed out our ticket while our refund has not arrived. What’s the status of the refund?

[Kelly]

Hi, siamack. I’m sorry about your situation. We handle all refunds through the email address pro a/ tri.be.

Please send us an email there and reference your thread with Rob, and we’ll get you taken care of. I’ll also give the team a heads-up to expect to see that email from you.

Would you mind letting me know here after you’ve sent it? That way I can make sure that it’s addressed in a timely manner. Thanks!

[Rob]

Hi, Siamack: as we’ve mentioned in other forum threads / messaging here on the site, and as Kelly reiterated above, you’ll need to refund pro /a/ tri.be with a copy of your receipt to get a refund. The forum here is unfortunately not the appropriate venue for such a discussion and I’m closing this thread as a result.

Send us over that email and we’ll get your refund processed in as timely a fashion as possible. Thank you!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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