Weekly Events Not Showing Up

[meridianrvresort]

We have a new website and EC installation. When you select Week under “View As” nothing appears; it’s completely blank except for the hours. The other “View As” options (Month, List, and Day) all work. I can use iCal and import the Week events into my Outlook and all the events come through just fine.

[Kelly]

Hi, meridianrvresort. This is a great question! 🙂 It definitely sounds frustrating to troubleshoot.

I just took a look at your site, and the events stay visible in the week view. (Here’s a screenshot: http://d.pr/i/Re4u) This leads me to believe that there’s caching involved. Have you tried clearing your browser cache/history?

If that doesn’t work, I’d appreciate if you would confirm that you did try this in the default Twenty Twelve theme and provide your System Info.

The System Information is a detailed specification of what’s running on your site for our troubleshooting purposes. To find it, click on “Events” in the left sidebar of the Admin interface. In the subheadings under “Events”, you should now see “Help”. Click on that, and scroll to the bottom of the page that is takes you to. There, you’ll see a box with a black background. Please copy all of the text there using ctrl-a (Windows) or cmd-a (Mac), and paste it in a reply to this thread.

Thank you! 🙂

[meridianrvresort]

Thanks for looking at this Kelly. Looks like we got it fixed just before you looked at it. My web guy said it was a settings issue that popped up after our upgrade to Pro. Appreciate you time. Thanks!

[Kelly]

Hi, meridianrvresort. Thanks so much for letting us know. Well done on getting to the bottom of things on your own!

Since you’re set for now, I’ll go ahead and close this thread. Please let us know in a new one if there’s anything else that comes up!

[Author]

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