We renewed Community Events on June 12, 2017 but can’t seem to find a download

[Skylar Franke]

We renewed our Community Events plugin on June 12, 2017 (and have the invoice online) but we can’t find anywhere to download and install the new version. In WordPress in Events > Settings > Licenses the key for Community Events has a “Renew Your License Now” button. The problem is that in the License Keys section of our account there is no new license key for Community Events. Currently we are running version 4.4.4 of Community Events plugin. Can you assist with this?

[Jennifer]

This reply is private.

[Skylar Franke]

Hi Jennifer,

The Order # for the Community events renewal we purchased is the following.
#1296826

​T​
he
​$79 american ​
charge already came out on my credit card so we for sure purchased the
renewal software.

​Thanks for looking into this.​

[Jennifer]

Hi Skylar,

Thanks for sending the order number. It looks like the Community Events license is on a separate account…can you send the Community Events license key you were trying to renew to us using the form on our contact page (select “help accessing my account”)?  From there, we can help you figure out what happened and get the licenses straightened out.

Thanks,

Jennifer

[Skylar Franke]

Hi Jennifer,

Just sent that info in. Thanks!

[Jennifer]

Awesome!

We’ll help you out over in email, but if you run into any other issues, please let us know back over here in the forums!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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