We cannot install license key

[Jennifer]

Hi,

We just purchased the pro version and when we try ti install we get the following error message:

There is a new version of Event Aggregator available but your license key is invalid. You may need to download and manually install the new version. You can check the status of your licenses and download plugins by logging in to your account on theeventscalendar.com. View what’s new with version 1.0.

We have installed this and according to WordPress we are at the most recent version.

We have deactivated our other plugins and it is still not working.

Can you please help us?

Our account name is: mplsmarket
Our website is: http://www.mplsfarmersmarket.com

Thanks,
Jenny

[Courtney]

Hi Jenny

Sorry for the confusion. You should’ve received an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads and download the Events Calendar Pro plugin. You’ll need to keep the free The Events Calendar plugin active as well.

Then get your license key, and go to Events » Settings » Licenses to enter it.

It looks like you tried to do this, but in the Event Aggregator field instead.

Let me know if this works now.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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