want to login into premium support

[Gabriela]

I inherited a site, and it uses your events calender, and events calender PRO. License is still valid until spring next year 2017.

So I want to access your support because I have an urgent problem.

How do I do this when your site is only allowing me to enter login info that I don’t have because I INHERITED this site…. there is no place that asks me for the license for me to create an account to login and ask questions.

[Geoff]

Hi Gabriela,

Sure thing, we’d be happy to help!

If you fill out our contact form, there is an option for helping find your account access. At worst, we can help set you up with a fresh account to get things worked out.

Please send that information over and we’ll jump on that.

Thanks!
Geoff

[Gabriela]

Hi Geoff,

Thanks for your response!
Where do I write to set up a new account?
I have the license key number… where do I write?

Thanks

[Geoff]

My pleasure! Looking forward to getting you back on track here.

Fill out the contact form and that should give us all the details we need to get you going. 🙂

Cheers!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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