Viewers being requested to log in to view calendar details

[Paul Halagan]

I installed the calendar pro version and when a visitor tries to get information about the event the are being asked to log in or register. Any idea why this is happening. I don’t see anything in the setting and this hasn’t come up in the past with other sites.

Here’s a link to an event.
http://www.ccapa.org/event/sneapa-conference/

[Paul Halagan]

This is the message that appears on the visitors event view page.
“This content is restricted to site members. If you are an existing user, please log in. New users may register below.”

[Brian]

Hello, sorry for the issues. I can help you with this.

The only  login requirement if you have the Community Events Add On and that is only on the two community event pages not single events.

I took a look at your website and the form and the check to see if a user is logged in looks to be coming from your theme or a plugin to manage membership.

Is there some setting you can change to make the tribe_event post type not for logged in users only?

Let me know what you find out and we can help from there.

Thanks

[Paul Halagan]

So there are two plugin dealing with members. “Business Directory plugin” is being used for member listings and “private content” is being used to give members access to private pages. My thinking was Private pages was the culprit. I deactivated both plugins and the problem still persists. It’s odd that the restricted content is coming up at all. Private content is set up to direct visitors to a separate login page.

[Paul Halagan]

Community events isn’t being used.

[Brian]

Oh, how strange.

That form on the single event is not generated by the Events Calendar so can you please follow the steps in our Testing For Conflict Plugin and see if we can narrow down the source of the problem:

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

Please let me know what you find out and we can go from there.

Thanks

[Paul Halagan]

This reply is private.

[Brian]

I am sorry to hear that.

I took a look at your site and saw I was able to view the events, where you able to fix it?

I was going to suggest going to Events->Settings->Display Tab

and changing the “Events template” field to different options and see if any of those would fix the issue.

If that does not help and you would still like help solving this could you reply with the information in the Events->Help->”System Information” box

Let me know and we can try to reproduce the error and help from there.

Thanks

[Brian]

Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

[Author]

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