View your Tickets (for logged in users) fails to indicate cancelled tickets

[Stephen Bromham]

When a logged-in user clicks on ‘View your Tickets’ on an Event page – the page that loads has no reference Order #4835: 2 Tickets reserved by NOF Administrator ([email protected]) on 8 September 2017

[Victor]

Hi Stephan!

Thanks for getting in touch with us. Let me help you with that.

By default, the View your Tickets page doesn’t show the order status. You could customize the orders-tickets.php template file to also include the order status.

We have a great article that will get you started on how to customize our templates > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if you have any follow up questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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