vertical borders in month-view grid missing

[Steven W]

This is a purely cosmetic issue, but when you’re OCD it’s a big deal… 😉 I’m using HB-Themes Highend theme and both the month-view calendar grid and the mini-calendar widget grids/tables are missing vertical borders. I get the same result when I switch to Twenty-Fourteen. I’ve also deactivated all other plugins and get the same result.

This is a random occurrence. That is, it might be the border between the Monday and Tuesday columns one day, but then it could be the border between the Friday and Saturday columns another day. I can’t see a rhyme or reason, except that it might always be associated with whatever the current day is. In other words, today is Monday and it’s the border between the Monday and Tuesday columns that’s missing in the month-view. However, it’s the border between the Sunday and Monday columns that’s missing on the mini-calendar widget–with the Monday column being the common denominator between the two examples–so I can’t be sure about that correlation. In any event, as nit-picky as I’m sure it may seem, it would sure be nice for it to render perfectly… Suggestions?

[Cliff]

Hi Mark. Thanks for your question.

From the information you provided, I believe you’re using a child theme of http://hb-themes.com/home/themes/highend/

I appreciate your question and the desire to customize it for your theme’s use. However, we cannot provide such in-depth customization help, per our Terms.

If you think it’s a display/CSS bug that happens with the Twenty Fifteen theme too, please let me know that.

If there’s something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding. We definitely value you as a customer!

[Steven W]

Cliff,
You’re correct that I’m using the Highend-Child theme. However–and as I said in my first post–I have disabled all the other plugins and tested using the Twenty-Fourteen theme and got the same results. After your reply, I went back and tested using the Twenty-Fifteen theme, and got almost the same results… By “almost”, I mean that with the Twenty-Fifteen theme, the columns lacking the vertical border changed–from Monday-Tuesday to Wednesday-Thursday… The border still went missing, but changed to a different place. And actually, with the Twenty-Fifteen theme, the left-hand vertical border of the whole month-view calendar went missing as well. So in that respect, the problem got worse.

I’m not an expert by any means, but I believe the testing I’ve done (and documented here) suggests that it’s something with TEC. I get the same basic results with three different themes–two of which are WordPress-supplied themes. Would you mind taking another look at this? I’m not really trying to “customize” here… I just want the calendar table structure to render its borders the way I believe it is meant to render them.
thanks

[Cliff]

My apologies. Sometimes we read and re-read and still miss things. I’m human. 🙂

Would you please provide link(s) and/or screenshot(s) to make sure I’m looking into exactly the issue you’re asking about.

Thanks a lot.

[Steven W]

No worries, Cliff. I’m pretty human most of the time myself! I’d be happy to provide screenshots if only I knew how to do so with your forum system. For the life of me, I can’t see any way to include them. That’s what I really need to do, as this is mostly on a local development machine at the moment. Can you tell me where I’m missing the opportunity to send you screenshots?

[Cliff]

Thanks for your understanding.

If you’re unable to upload images via our forum, please use a service like CloudApp, Jing, or another one of your choice.

[Steven W]

Hmmm… never mind… I was zooming my browser window out so I could get a screenshot of both the month-view and the mini-calendar widget (which in one case are on the same page) in one shot when I noticed that the borders show up and disappear and even change places depending on the zoom-level I’m at in the browser (Firefox, latest version). In fact, I found zoom-levels both where all the borders appear as they should, and where none of them appear.

Should have done this to begin with, but I then tested same in IE 11 and Chrome (latest version) and found that the problem disappears altogether. So, it’s a Firefox issue. I’m not technical enough to understand why the zoom-level makes the difference, and sure not technical enough to know if there’s anything TEC can do about it from its side (browser-specific css?), but at least I know it’s not specifically a bug in TEC. Is this in fact something that browser-specific css could fix? I’m OK if the answer is “no”, but I’m not the only Firefox user out here, either…

[Cliff]

Thanks for the detailed update. Please send me a screenshot and link (even if it’s just like /events/event/abc-123/) to make sure I’m looking at the exact same part of The Events Calendar (and/or PRO) and I can look into it further.

[Steven W]

This reply is private.

[Steven W]

This reply is private.

[Cliff]

Thanks for trusting us with your website’s credentials, but we’re not able to log in to customer’s sites. If it’s publicly accessible or you’re able to send a screenshot or a link I could test on my own site (like /events/event/abc-123/), feel free to send it and I can try looking into it. Thanks for your understanding of this policy.

[Steven W]

This reply is private.

[Cliff]

This reply is private.

[Steven W]

No, it’s not what I see. I have the current version of Firefox, running on a Windows 8.1 machine. I don’t think this is worth wasting your time (or mine) on any more. It’s clearly a Firefox/Windows thing and it doesn’t affect TEC functionality (which is great, by the way). Our users probably won’t even notice it, if it even occurs on their machines. It’ll just bug me, and I’m just a mere web developer.

Thanks for your help, and sorry for the trouble!

[Cliff]

No trouble at all. Thanks for sticking with me on this one. Glad we could narrow it down a bit further for you at least.

Cheers!

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