Help Desk

Venues are not importing from Facebook

  • Posts: 27 Topics: 26
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    Venues from Facebook import feeds are not reliably importing into the calendar.

    For example, the event at https://www.facebook.com/events/2033377100012214 has a well defined location entered into their Facebook event. However, this field is entirely empty when imported into our calendar.

    Posts: 1238
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    Hi there,

    Can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

    Thanks,
    Brendan

    Posts: 27 Topics: 26
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    Testing for conflicts seems involved and risky.

    Here is another example of a venue that did not get imported with the feed. There are many:
    The original event is here: https://www.facebook.com/events/161440937950575
    How it is imported is here, sans any information about venue:
    http://localmotive.org/event/not-another-mistake-on-the-lake-pack-the-public-hearing/

    Does this occur when they event organizer uses a named venue that doesn’t appear in our venue library?

    Posts: 27 Topics: 26
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    I just went through creating a WP-staging site, activated the twenty-sixteen template, disabled all plug ins that were not associated with the event calendar and cleared my browser cache. Plus I ran the associated import feed in the Event Aggregator. I also made sure the venue appears in the venue library. I then returned to an example event where the venue is not importing — and the venue still does not import.

    Example:
    Original event: https://www.facebook.com/events/161440937950575
    Imported event without venue: http://localmotive.org/event/not-another-mistake-on-the-lake-pack-the-public-hearing/

    Thanks for your help.

    Posts: 1238
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    Hi there,

    I imported this event into my own site to see what would happen and I figured out whats going on. The address needs to be a real address and not just a name like you see on that event. Otherwise it will not import it.

    Hope that helps.

    Thanks,
    Brendan

    Posts: 27 Topics: 26
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    Please have it import the venue name. If the venue name is obvious to all residents like the “State Capitol” or the “Community Center” or “Capitol Theater”, no address is required for these. But the name is! These types of venues people will tend not to enter addresses because everyone knows where they are. Can you gather all the info that is entered?

    Also, there are some events at private residences where the addresses will be provided on registration. The organizers wants their venue of Private Residence: Address to Be Provided to get through to the calendar.

    Thank you.

    Carolyn

    Posts: 1238
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    Hi Carolyn,

    That’s an awesome idea! I’m afraid it’s a little tougher to get the import as described but that doesn’t mean it’s not a great idea for a feature request — I can actually see how that would make well known events or ones with private addresses for accessible for the imports.

    Thanks,

    Brendan

    Posts: 27 Topics: 26
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    It’s extremely important to retrieve the location info the user inputs.  I would say our users leave the address off half the time because in our town of 50,000 people many of the venues are known places that don’t need addresses. 

    ⁣Sent from TypeApp ​

    Posts: 1238
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    Hi Carolyn,

    Didn’t realize it was that much. Definitely looks like a useful feature if our devs can add it.

    Thanks,
    Brendan

    Posts: 3 Topics: 2
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    I’m also having this issue with the majority of the events I’m importing. Please add this feature. 🙂 Thanks!

    Posts: 1238
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    Hi John,

    Are devs are looking into it and we will keep you posted.

    Thanks,

    Brendan

    Posts: 4
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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