Venue Upcoming Events being overridden by Reoccurring Events

[game123]

Hi,

On the single Venue details page, at the bottom there is supposed to be a list of the Upcoming Events for that Venue. I have just discovered that the Upcoming Events for all Venues, is being overridden by the Reoccurring Events from different Venues. No matter what Venue I go to, the same Reoccurring Events appear!

Is this something I have done in setting up the Reoccurring Events? I am positive I have the correct Venue for all events on the website. I have even tried the “Hide From Event Listings” in the Reoccurring Events, but it still shows!

I’m not sure what to do to fix this problem!

Thanks for any help in advance,
Greg

[game123]

This reply is private.

[Matthew]

Howdy Greg!

I’m sorry that you are struggling with the Recurring Events 🙁 Your question about hiding them is a great one. I’ll do my best to help point you in the direction of a solution!

You indicated that you checked the “Hide From Event Listings” box on the recurring event. Did you do so on a single instance of the event (this can be easy to do) or were you editing the event series? To make sure you are editing the event series, you can find the event in the Events page in the Dashboard and click Edit All. Once on that event edit page, click the Hide From Events Listings checkbox and click the Update button to save your changes. That should save the setting for all recurring events in that series.

Do those steps work for you?

[game123]

Hi Matthew,

Thank you for your help.

I’m not sure I have explained my problem clearly… The Reoccurring Events (e.g the Top DJ’s event at the venue Club Forster) are showing up on every single Venue page, at the bottom where the upcoming events for that particular venue are supposed to show.

I have followed your directions above but the event still shows everywhere!

Thanks,
Greg

[Matthew]

Whoops, I definitely misunderstood the initial question. Sorry about that! There is a checkbox within Events > Settings called Recurring event instances that controls how a recurring events are displayed within the Events Featured Venue widget. When checked, that setting will collapse recurring events into a single event – the next event occurring at that venue.

Do you have that checkbox checked already? If not, can you do so and let me know the results?

[game123]

Hi Matthew,

Yes, that fixed 90% of my issue! Thank you for that.

My only problem now is that the first event displayed in the single Venue page (which is the troublesome reoccurring event), isn’t actually at that Venue. It is still being displayed on every single venue page.

Thank you

[Matthew]

Excellent! We’re closer!

I have tried recreating the problem in my own site (running Twentyfifteen and only Tribe Event plugins) but can’t seem to see the issue yet. Perhaps we could test for conflicts with the theme and plugins? We have a handy article about testing for conflicts that can walk you through that process!  When you follow those steps, does the problem remain?

[game123]

Thanks for all your help.

I tried your suggestions above in regards to the theme. I ended up deleting the whole theme override folder and uploading the individual files one by one and refreshed the website each time. It ended up only being 1 file in that folder that was causing the trouble!

Thanks again for all your support!

[Matthew]

That’s excellent news! I am going to go ahead and close this ticket, but if you need help with anything else please feel free to post a new ticket!

Thanks!

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