Venue name not translating

[Mr Rupert Cefai]

Hello,

I run a website using Events Calendar / Pro with page translations via WPML. I create a new event (initially in Maltese) and designate the venue name as ‘Teatru’. When I translate that page into English using WPML, the English venue translation correctly appears, Theatre, but as soon as I ‘Update’ the page and publish it, the venue name reverts back to the Maltese, Teatru. After that point I cannot change it to English.

I have updated to the latest versions of Events Calendar, Pro and WPML and continue to encounter the same problem. I have also tried the suggestions here, but with no luck:
https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Even when I create new Venues the problem persists.

Any help would be greatly appreciated.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/venues-after-update-in-wrong-language/

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you are experiencing with Venues while working with WPML. I would love to help you with this topic.

As per https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/ , we highly recommend 2 things for Venues:

1. Make sure you create them BEFORE you create the event (in the dedicated Venue menu)
2. That you use the manual translation process (as opposed to the Classic editor)

With that in mind, would you mind following the step-by-step approach outlined in the Knowledge base article for Venues and telling me how that goes? In short:

• Create a Venue in the Venue interface (not the event interface) AND create that Venue’s translation
• Create an event and attach that Venue to the event.

Let me know how that goes.

Best regards,
Geoff B.

 

[Mr Rupert Cefai]

Hello, I can confirm that I’ve tried the process again and it’s still not working.

[Geoff B.]

This reply is private.

[Mr Rupert Cefai]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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