Hi Steve,
I apologize for the confusion around the “no support via email” text you encounter. That is generally true, but for cases like this where we direct you to do that, it is fine to submit the support-related queries via email as directed.
Please do indeed follow the steps laid out in your prior thread and email the relevant details to the support at theeventscalendar.com email address.
I will close this thread to facilitate that action — see you over email!
— George