User placed order with incorrect email. How do I change and resend ticket

[Julie]

I had a user place an order, and paid with a credit card through paypal using WPEC tickets. He put in a strange email, and it did not send him the tickets in an email. He has paid, and I need to send him the tickets. How do I do that? Please help.

This is a test site, and only one order on the page http://lovelandpaa.longspeakweb.com/print-tickets-page/ is the ticket order. I had him click on the link and place the order. I have used it for others and everything works correctly as it did for him except that he put in an invalid email address and I don’t know how to change it.

• This topic was modified 10 years, 4 months ago by Julie.
• This topic was modified 10 years, 4 months ago by Geoff.

[Geoff]

Hi Julie,

Great question!

You can edit the customer’s order in WooCommerce > Orders. Change the billing details for the customer, save the changes, then resend the ticket in the Order Actions box (top right of the screen).

Does this make sense? Will this work for you? Please let me know. 🙂

Cheers!
Geoff

[Julie]

I am using Wp Ecommerce not woocommerce. Is there a way to do it with wp Ecommerce? This user has a lot of customers that use AOL, and woocommerce did not work with AOL when I first started them up.

Thanks,
Julie

[Geoff]

Oh shoot, I’m super sorry Julie! I totally misread your question.

I’m afraid there is is not built in way to resend a ticket in WPEC like there is in WooCommerce. The best thing I can think of is to process a new order for the customer manually with a full discount so that a new ticket is sent to the correct email address.

Cheers,
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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