User Experience

[Benjamin]

HI

I have a few questions related to my use of your product on the ticket order form at https://www.mjcs.org/high-holy-days/

1/ I can’t locate the specific ticket information for specific orders. As you’ll see, when you select a ticket, you are required to enter a name. I’m not sure where in the WP-admin you find the names of each person on the ticket. (In the most recent order, we spoke to the person who placed the order and she said that she entered both names – but only one came through.)

2/ In the checkout, I’d like to have an option for the user to enter their mailing address separately from their billing address and have a box to check if they are the same.

3/ Where do i alter the email being sent out after the order has been completed. I want to note a change to notify people their tickets will be mailed.

thank you very much

[Jeff Serani]

Hi Benjamin!

Glad to help you get this sorted out.  I’ll go through each topic and point you in the right direction:

1/ I can’t locate the specific ticket information for specific orders. As you’ll see, when you select a ticket, you are required to enter a name. I’m not sure where in the WP-admin you find the names of each person on the ticket. (In the most recent order, we spoke to the person who placed the order and she said that she entered both names – but only one came through.)

Once a user has gone to your website and fully “checked out” or “RSVP’d” (essentially purchasing or completing the RSVP sequence, you’ll be able to go to that event within your Event’s list, clicking on “Attendees.” We’ve got a helpful guide HERE that can clear up a lot of confusion with managing attendees. The specific section for viewing Attendees is right here.

2/ In the checkout, I’d like to have an option for the user to enter their mailing address separately from their billing address and have a box to check if they are the same.

This will depend on your e-commerce engine you’re using (e.g. WooCommerce). Each e-commerce engine comes with their own set of features (and many have add-ons to achieve functionality such as this). I’d dive into features, options and add-ons available with your e-commerce engine to see what is possible during the checkout sequence of a ticket order.

3/ Where do i alter the email being sent out after the order has been completed. I want to note a change to notify people their tickets will be mailed

This also plays into the e-commerce engine as well as Event Tickets Plus. Can you clarify which e-commerce engine you’re using (e.g. WooCommerce, Easy Digital Downloads, etc)?

Option #1 – It sounds like you may be in need of disabling the email Event Tickets Plus sends out and customizing the email your e-commerce engine sends out. (Please review the Disable the email below)
Option #2 – Or you can customize the Event Tickets Plus email altogether. (Please review the Themer’s Guide below)

Basically, your attendees will receive an email from Event Tickets Plus (with ticket information – which sounds like you’d like to disable or customize) and they’ll also receive an order processing and complete email through your e-commerce engine (depending on which you are using).

Here are a couple guides you can use to customize Event Tickets Plus:

– Disable the email
– Themer’s Guide (with list on what files you’ll want to potentially customize).

I threw a lot of info at ya. Hopefully this helps point you in the right directions for customizing your user experience! Feel free to reach out any time.

Have a great day!

[Benjamin]

This reply is private.

[Benjamin]

To add, the admin on the system is not getting an email when orders are placed and not sure if that falls into your camp or WooCommerce?

Thanks very much

[Benjamin]

This reply is private.

[Jeff Serani]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts