Urgent: Tickets Not Sending to Many Emails But Not All

[Christine]

Tickers are not being sent out to many of the event registrants. They are receiving receipt, but not tickets. We have a huge event coming up and this is posing a large issue.

[Geoff B.]

Good afternoon Christine and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you are facing with tickets not being sent out.
I would love to help you with this topic.

I believe most of the issue is caused by version mismatch between our free plugins ( the Events Calendar and Event Tickets ) and our premium ones ( the Events Calendar Pro and Event Tickets Plus ).

The first step towards resolution would be to upgrade to:

1. Event Tickets Plus 4.4.2
2. the Events Calendar Pro 4.4.3

Once that is done, I would recommend heading over to Events -> Settings -> Tickets and making sure the ticket mailing settings are to your liking.

Let me know how that goes.

Best regards,
Geoff B.

[Christine]

How do I go about upgrading? I do not see the option.

Roman

Roman Davidyuk
Marketing Director

Bel Air Downtown Alliance
37 N. Main Street, Bel Air, MD 21014 | 443 823-1797 w.

[Christine]

I’ve made the updates and the problems still exists.

Roman

Roman Davidyuk
Marketing Director

Bel Air Downtown Alliance
37 N. Main Street, Bel Air, MD 21014 | 443 823-1797 w.

[Geoff B.]

Good evening Roman,

Thank you for writing back.

I am sorry that did not help.

You can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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