Upload to WordPress requires .zip file and won't accept purchased .php file

[Charlie]

URGENT

So I bought the upgrade to EC Pro and followed instructions to download it from the email I received. What I received was a set of files including a .php file

BUT, when I try and UPLOAD from my WordPress templated site, it won’t accept anything but a .zip file

So where do I get the .zip please?

[Barry]

Hi Charlie,

I’m sorry to hear you’ve experienced difficulties.

Actually, though, .zip files as expected by WordPress are all we provide. We’ve heard of users experiencing this kind of issue in the past however and its turned out to be a feature of their browser or email client.

With that in mind, can you try using a different web browser to download the zip file from our downloads page? Alternatively, you could try adjusting your browser settings and/or disabling any extensions that might be triggering this behaviour.

Let me know how you get on!

[Charlie]

Great, that worked!

[Barry]

Fantastic 🙂

I’ll go ahead and close out this topic, but please don’t hesitate to post new ones as needed if any other problems crop up.

[Author]

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