Upgrading to PRO

[Bob Lennard]

I purchase a single license Pro and am trying to upload it in order to use it in one of the sites on our website. However when I try to upload it, it tells me the install failed because the directory already exists. I’m sure I’m probably missing something obvious. Any help you can provide would be great.

Thanks,

Bob

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/upgrading-to-pro-4/

[Courtney]

Hi Bob

When you go to Plugins » Installed Plugins, do you see Events Calendar Pro already installed?

If uploading this way does not work, I’d recommend going through your webhost’s file manager or FTP to WP-Content » Plugins » Events Calendar Pro. You can delete this file, manually upload the plugin zip file and unzip it in the /plugins folder. Then view your Plugins » Installed Plugins from the WP dashboard again and see if that method works.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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